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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.3
2,480 Reviews

6014 S Tacoma Way

Tacoma, WA

98409

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2,480 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

December 12, 2019

Fast service and fair price I was able to get an appointment in a few days. They were ready for me when I arrived, suggested needed maintenance, kept me apprised of the work and More

by ED.ENGELHARDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Baespflug, Michael Smith
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us, recommend us, and talk about your recent service visit! We do our best to maintain a clean waiting area with comfortable chairs and a television as well as offering a hot cup of coffee or tea or have water available. We look forward to seeing you back for all future vehicle maintenance needs!

December 11, 2019

Encore Mike was great. He’s the reason we bought at Gilchrist. We had looked at the Encore the previous month. Mike was a no pressure salesman. We left after More

by ricci.coon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cameron
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for writing a comment about your experience with Mike. We are lucky to have him on the team! Enjoy your new Encore and we hope to see you around for future maintenance needs!

December 10, 2019

Excellent 👍 I am so glad I made the decision to switch dealerships for service on my car. The employee were certainly not friendly. They took time to explain up More

by MaryO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibraheem Abe Almasslawi, Dave Christensen
Dec 11, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We appreciate you switching to us Mary and thank you for taking the time to write us a nice review. We are happy to hear that you are now apart of the Gilchrist Auto Family!

December 08, 2019

Vandalism My truck was broke into while waiting to be serviced. They refused to take responsibility for it and would not pay for the window to be fixed. This wa More

by Faustina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember the name of the service manager I talked to.a, Kristy Graham
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry to hear that your husband is in the hospital and this incident didn't help an already hard time in your family. We are sorry to hear that you feel we are heartless as we are a family operated dealership and have been for 92+ years and support many local organizations. Unfortunately things happen and even though we keep most customer vehicles behind a locked gate and have security cameras over all our vehicles, people still find a way to cause damage. As an automotive dealership we work with many local vendors, one of which being glass shops. When incidents like this occur we do our best to ensure that we can help as much as possible (getting you the window at our cost), although different companies use different windows so if you were able to find a window at another shop cheaper they might have been using a different window supplier. We are able to take responsibility for any damage that occurs resulting from one of our dealership employees, although no matter what security measures we have in place, we cannot control ones actions to trespass and vandalize a vehicle. We are very sorry that this happened and wish that people would respect one another's property.

December 05, 2019

Excellent service, as always Gilchrist’s service department is always fast and efficient when I bring my car in for service. They always have the correct parts to fix the problem, More

by Ann D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck White
Dec 11, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Ann for taking the time to rate our Service! We are happy to hear that you continue to enjoy your service with us! Thank you for being a Gilchrist Auto Family Member!

December 05, 2019

Oil change I came in for some issues. Micheal help me figure out what was wrong with my car. Saved me money. Got my filters and oil change in a timely manner. Ve More

by mstngweety
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Dec 11, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and to mention your experience with us here at Gilchrist. We do our best to ensure that we are as timely as possible and we are very competitively priced for all our services. Thank you for being a Gilchrist Auto Family Member!

December 04, 2019

Superlative sales staff. Abe was my sales associate. What I like about Abe is he doesn’t waste my time. He communicates very clearly. The entire sales staff for Buick really u More

by John.moore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibraheem Abe Almasslawi, David Shubladze, Robin Wilson
Dec 11, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you John for taking the time to rate us and leave us a nice comment. We are pleased to hear that you enjoyed your experience with Abe, although, we would be happy to help ensure you are pleased with our service department as well. Our Service Manager Ryan is available via email to ryan@gilchristauto.com or feel free to reach back out to Abe so we can ensure you are pleased with our service as well as your new vehicle. Thank you for being a Gilchrist Auto Family Member!

December 03, 2019

Excellent customer service!! Every person that we encountered exceeded our expectations! The effort to get me into a new vehicle that met my current status was done with great de More

by vernetta.williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Shubladze, Jeff Stacy
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Vernetta for writing about your recent experience and for giving us a five star review! We truly do our best to ensure that every vehicle purchase and service experience exceeds your expectations. We look forward to having you come by for Lifetime Oil Changes!

December 03, 2019

Courtesy I feel like a valued customer whenever I bring my vehicle in for routine maintenance. I like the inspection report letting me know potential issues in More

by kurtischaffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Dec 11, 2019 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time in rating us and writing about what you like best when you come in for your vehicle services. We thank you for being apart of the Gilchrist Auto Family and do our best to ensure that we treat every customer like a family member!

December 02, 2019

Easy Peasy Keven was awesome, he made the transaction very easy. I called ahead and made sure car was ready and paperwork was started by the time I arrived. More

by n128lauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McCarren
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank your Lauren for taking the time to rate us and to write about our recent Sales experience with us! We are very pleased to hear that you were happy with the experience and that we were able to get you in and out in a timely manner. We look forward to seeing you around for future vehicle maintenance needs in the future.

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