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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.3
2,480 Reviews

6014 S Tacoma Way

Tacoma, WA

98409

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2,480 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

December 24, 2019

Went to get my oil change It was easy and fast everyone was very welcoming . Will be coming back again. I will be taking my wife’s car here to the oil change is cheaper then ot More

by Eddyalvarez310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibraheem Abe Almasslawi, Martin Bangcaya, Mike Bertucci, Anthony Breslin, Michael Cameron, Shade Clark, Tom MacDonald, Dick Madsen, Richard Mathews, Kevin McCarren
Jan 07, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Eddy for taking the time to rate us and share your experience with us. We do our best to offer the most affordable service in the area and try our best to be as timely as possible! We are happy to hear that you have joined the Gilchrist Auto Family!

December 24, 2019

Always perfect customer service. The shuttle driver is friendly, conversive and always a pleasure to be with. All of the service techs are great, but Christie is More

by david.rupers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
Jan 07, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you David for taking the time to rate us and share your experience. We are very lucky to have Debbie our Shuttle Drive and Kristy as a Service Adviser on our Gilchrist Auto Family Team! We look forward to seeing you back for future vehicle maintenance and service needs!

December 23, 2019

Worst experience in my 35 years of owning a vehicle I would need more space than is available. If you truly want my honest review, please have someone from General Motors contact me to discuss the issue More

by Ken B.
Recommend Dealer
No
Employees Worked With
Ryan Tramm, Dave Christensen
Jan 07, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry to hear that you feel this way about our dealerships performance. We do our best to ensure that every visit is enjoyable and clearly we must have dropped the ball somewhere along the way. If you had an issue with our dealerships service please feel free to reach out to our Service Manager, Ryan at ryan@gilchristauto.com or if you have a concern with your vehicle that is our of our control you are welcome to contact General Motors Customer Service at 1 (866) 522-9559.

December 16, 2019

Oil change and tire rotation It seemed to take longer than usual. Also asked for wiper replacement but didn't find out they didn't have them in stock until I checked out More

by SKOOKUM67IMPALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck White
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for writing about our recent experience. We do our best to keep enough of the "everyday wear and tear" parts (wiper blades included) available but being in WA they are a commonly requested item and sometimes we might run out. Wiper blades are one of the last items to be installed as they are checked in the complimentary Multi-point inspection at the end of every visit. We are sorry that we didn't have the part available when you were here, although if you give us a call we can set a pair aside for you and replace them for you if you are in the area in the near future!

December 16, 2019

So far, so good! Usually service can be a real pain! So far i haven’t had any issues and would definitely recommend this service department. Michael was a pleasure to More

by czeitner11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us as well as writing about your recent service visit! We hope that your aren't saying "So far, so good" in the future and are going to be saying "Good as usual" when visiting us! We thank you for being a Gilchrist Auto Family Member and look forward to assisting with any vehicle related items in the future!

December 16, 2019

Customer Service From the day I bought my car last May until we got the first oil change I have had nothing but excellent customer service at Gilchrist Bought anothe More

by ROBBINSLPATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bertucci, Michael Smith
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate and recommend us as well as taking the time to write about both our Service and Sales Departments. We have been in the local community for more than 92 years and do our best to offer exceptional service to everyone we work with. We are pleased to hear that you are a new member of the Gilchrist Auto Family!

December 16, 2019

Fast and friendly Everytime I come here I am greeted warmly and efficiently. I never have to worry about being left to wait or to worry about the care my vehicle will More

by ATEARDROP253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talitha Davis, Brenda Sharpe
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us and for writing about your recent experience. We are pleased to hear that you are a loyal Gilchrist Auto Family Member!

December 15, 2019

Timely and friendly They were able to squeeze my vehicle in without an appointment and get my my vehicle back quickly. The service advisor and cashier were friendly too. More

by Happy camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori, Talitha Davis, Juliana Celis, Dave Christensen
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate our Service Department after your recent visit. While we do ask that our Gilchrist Auto Family try to make appointments, we can often squeeze a vehicle or two in a day! We are pleased to hear that you got your vehicle back fast and are a happy camper after leaving Gilchrist! We look forward to seeing you back in the future for further vehicle maintenance needs.

December 13, 2019

Recall Service Recall service was done rapidly. But, when they returned the Truck. The backseats were up and the Right front seat back move forward. They tech who More

by LEO_MELENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Welsh
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Leo for taking the time to rate your recent service and write about your experience. Your comments have been passed along to the Service Manager and we will do our best to ensure that we pay attention to the little things when vehicles come into our Service Department.

December 13, 2019

Fast and stress free experience Lloyd Roper made my 2015 Silverado purchase the best experience I’ve ever had. It was quick with absolutely no hassle. I will for sure sure be purchas More

by ua32.carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Roper
Feb 06, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Carlos for taking the time to rate your recent experience and for writing about it as well. Lloyd is one of our Commercial Sales Department members and we are lucky to have him. We are pleased to hear that you enjoyed your recent experience and plan to come back in the future!

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