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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,475 Reviews
Call Dealership (253) 620-1900
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6014 S Tacoma Way

Tacoma, WA

98409

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2,475 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

November 25, 2024

Excellent service, communicates well regarding any changes to an estimate, and guaranteed great work on my car! More

by Chris O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm, Dave Christensen, Chuck White, Michael Smith, Debbie Cudini, Suzi Cronin, Mason Quinn, Jennifer Oliver
Report | Print
Nov 27, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Chris! We’re so glad to hear you appreciated our service and clear communication. It’s always our goal to deliver excellent work and keep you informed every step of the way. We look forward to helping you with any future needs!

November 24, 2024

Lloyd Roper is one of the best in the industry. Delivers what he says is going to happen. More

by Chris.sennert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Roper
Report | Print
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your fantastic feedback! We’re thrilled to hear that Lloyd delivered on his promises and made your experience exceptional. He truly is one of the best, and we’re grateful to have him on our team. We appreciate your trust and support!

November 23, 2024

Sales and finance were very helpful on getting vehicle want and clarifying financing options..easy peasey More

by tm2gma26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chloe Wongwui, Thomas Tate
Report | Print
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience! We’re so glad our sales and finance teams made finding your vehicle and navigating financing options so smooth and straightforward. Making the process easy and stress-free is always our goal—enjoy your new ride!

November 23, 2024

Not happy with how my vehicle was cared for. My plastic floor mat was removed and muddy footprints were on my floor mat. There were Boot marks and scratches on the door panel and speaker cover More

by Damon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall service personnel
Report | Print
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for bringing this to our attention. We deeply regret hearing about your experience and the condition in which your vehicle was returned to you. This is not the level of care we strive to provide, and we’d like the opportunity to make things right. Please contact us directly at 253.284.4471 so we can address your concerns and work toward a resolution. Your feedback is invaluable, and we hope to regain your trust.

November 22, 2024

The staff is friendly but they were short handed and it took longer to complete the oil change & tire rotation services. More

by T Messer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Quinn
Report | Print
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your feedback. We’re glad to hear that you found our staff friendly, though we apologize for the longer-than-expected wait during your visit. We appreciate your patience and understanding as we work to provide the best service possible, even during busy times. We look forward to serving you more efficiently in the future!

November 22, 2024

Shade was a delight to work with. Others were also very pleasant, but I did not note names. I would happily refer Shade and Gilchrist More

by edtravers
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shade Clark
Report | Print
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We’re so glad to hear that Shade made your experience such a delight. Our entire team strives to provide excellent service, and we’re thrilled that others left a positive impression as well. Your willingness to refer Shade means the world to us, and we’re here whenever you need assistance!

November 22, 2024

Timely service, good suggestion on additional items that should be replaced, Kept car clean, easy checkout More

by Herbdwyer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talitha Davis, Chuck White
Report | Print
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind review! We’re thrilled to hear you appreciated the timely service, helpful suggestions, and care our team provided. Keeping your car clean and ensuring an easy checkout are always top priorities. We look forward to assisting you again!

November 21, 2024

Mason was great, very helpful with my repairs and working with my insurance company. He kept me informed. More

by mikemoore2393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Quinn
Report | Print
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience! We’re so glad Mason was able to assist you with your repairs and work seamlessly with your insurance company. Keeping you informed throughout the process is something we take pride in. We appreciate your kind words and look forward to helping you again in the future!

November 21, 2024

Sean was very Good! Easy to work with and knowledgeable about the truck he was selling, made the purchase process easy as well. More

by golfnric
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean-Karim Miller, Thomas Tate, Cici Hughes
Report | Print
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for the great review! We're so happy to hear that Sean made the purchase process easy and that his knowledge of the truck was helpful. It’s always our goal to make car buying as smooth as possible, and we’re glad Sean was able to do just that. Enjoy your new truck, and we look forward to assisting you again in the future!

November 21, 2024

Slow service. I was told an hour for standard oil change which took 2. Called multiple times to check in as I was waiting nearby. I called & was transferred & disc More

by j_bell43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know names, Ryan Tramm, Dave Christensen, Michael Smith, Debbie Cudini, Suzi Cronin, Mason Quinn, Jennifer Oliver
Report | Print
Nov 25, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience. We deeply regret the delays and communication issues you faced during your service visit. Setting accurate expectations and respecting your time is a priority for us, and it’s clear we fell short in this instance. Your feedback is invaluable, and we’ll be reviewing this internally to ensure better communication and timeliness moving forward. We value your business and hope to have the chance to restore your confidence in our service team.

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