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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.3
2,480 Reviews

6014 S Tacoma Way

Tacoma, WA

98409

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2,480 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

December 25, 2024

I was immediately taken care of as soon as I pulled up. Service was great! More

by HARGRAVT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White, Thomas Tate
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We're so glad to hear you had a seamless experience! Taking care of our customers promptly is what we strive for. Thank you for the kind words, and we look forward to assisting you again in the future!

December 24, 2024

Steve smith was a pleasure to work with. Easily the smoothest transaction I’ve ever had buying a vehicle looking to buying the next one for our fleet from Steve More

by hudson253
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Smith, Thomas Tate
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We’re thrilled to hear that Steve made your experience smooth and enjoyable! It’s great to know this was the easiest transaction you’ve had. We look forward to helping you with your next fleet addition—thank you for your kind words!

December 24, 2024

Great customer service and was fixed same day. Debbie drove me home and picked me up brought me back. Everything went smoothly More

by elained964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Cudini
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We're thrilled to hear everything went smoothly and that you experienced great customer service! Debbie is fantastic, and we're glad she could make your day even easier with her help. Thank you for sharing your experience!

December 24, 2024

Was a great experience and Sean was very helpful and went out of his way to get the vehicle that we wanted. More

by shelbell75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean-Karim Miller, David Shubladze
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We're so glad to hear you had a great experience! Sean always goes the extra mile to help our customers find exactly what they're looking for. Thank you for sharing, and enjoy your new vehicle!

December 22, 2024

Mason started off great but after we spoke. I never heard from him again two weeks later I found out he had a baby however, no one from the dealership contacted me and gave me updates or told m More

by Alvin Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck White, Mason Quinn
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced during your service experience, including the lack of communication and the inconvenience it caused. Your concerns are valid, and we recognize how frustrating it must have been to deal with these repeated issues while also incurring rental car expenses. We strive to provide clear communication and seamless transitions in cases like this, and it’s clear we fell short. We appreciate you bringing this to our attention so we can address these gaps and improve moving forward. Please know your experience matters to us, and we’d like the opportunity to make things right. Feel free to reach out to us directly at 253.284.4471 so we can discuss this further. Thank you for giving us the chance to improve.

December 22, 2024

Provided thorough information before and after the service. Solved my annoying issue (warning chime every few seconds). More

by ANDYSUVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We’re glad to hear that your issue was resolved and that the service team kept you well-informed throughout the process! Those warning chimes can certainly be frustrating, so we’re happy we could help put an end to it. Thank you for your feedback, and we’re here whenever you need us!

December 21, 2024

Service was slow but the work was completed. I brought the car in on Monday per request but did not get it back until four days later., More

by Johnnyalexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We appreciate your patience and understanding as we worked on your vehicle. While we're glad the service was completed, we understand the timeline may not have met your expectations, and we apologize for the delay. Thank you for sharing your experience, and we’ll strive to provide faster turnaround times in the future. If you have any further concerns, feel free to reach out—we’re here to help!

December 20, 2024

$1800 damage to the drivers door on my truck when I left it for repairs and no offers to take care of the damage. More

by 57geyer@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Suzi Cronin
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We’re truly sorry to hear about your experience and the damage to your truck while it was in for repairs. This is not the level of care we strive to provide, and we deeply regret any inconvenience this caused. We’d like to address this further and see how we can make it right. Please contact us directly at 253.284.4471 to discuss your concerns in detail. Your satisfaction and trust are very important to us.

December 19, 2024

Chuck is very helpful and professional helping me multiple service appointments for required work. Car ready when promised More

by Kirby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
Dec 19, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thanks for sharing your experience! We’re so glad Chuck could assist you with your service appointments and get your car ready on time. We appreciate your kind words and look forward to helping you again in the future!

December 19, 2024

They were the best they handled me with care. I enjoyed them. They kept me informed and they did a great job. I really appreciate taking my car there because they’re the best in Tacoma. More

by Otis.ainslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm, Debbie Cudini, Suzi Cronin
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We’re so happy to hear about your fantastic experience with us! It’s always our goal to handle every customer with care and keep them informed throughout the process. Knowing that you consider us the best in Tacoma means the world to our team. Thank you for trusting us with your car—we truly appreciate your kind words and look forward to helping you again in the future!

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