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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,480 Reviews

6014 S Tacoma Way

Tacoma, WA

98409

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2,480 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

December 29, 2024

I stopped in to look at a car. Jeff was really friendly and not pushy at all. The whole staff was very good to work with.. I would recommend that anybody looking for a car at least More

by petegabbard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Shubladze, Jeff Stacy
December 29, 2024

Service was great but couldn't find problems with check engine light or front end wobble. My company fleet vehicle was in the shop for 7 days and the service techs couldn't reproduce the check engine light More

by DJJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm, Dave Christensen, Chuck White, Michael Smith, Debbie Cudini, Suzi Cronin, Mason Quinn, Jennifer Oliver
December 28, 2024

Prompt service. Oil change was done in less then an hour. Will go back again. More

by JROZSNYAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi
December 28, 2024

Satisfied my needs for a small newer car effectively and friendly and answered all my converns More

by JBGROVER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Talitha Davis, Will Ketcham, Chloe Wongwui, Thomas Tate
December 27, 2024

I didn’t buy a new vehicle just to earn an essay question thank you. More

by rdnickol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominick Martinez, Sean-Karim Miller, Thomas Tate
December 25, 2024

I was immediately taken care of as soon as I pulled up. Service was great! More

by HARGRAVT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White, Thomas Tate
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We're so glad to hear you had a seamless experience! Taking care of our customers promptly is what we strive for. Thank you for the kind words, and we look forward to assisting you again in the future!

December 24, 2024

Steve smith was a pleasure to work with. Easily the smoothest transaction I’ve ever had buying a vehicle looking to buying the next one for our fleet from Steve More

by hudson253
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Smith, Thomas Tate
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We’re thrilled to hear that Steve made your experience smooth and enjoyable! It’s great to know this was the easiest transaction you’ve had. We look forward to helping you with your next fleet addition—thank you for your kind words!

December 24, 2024

Was a great experience and Sean was very helpful and went out of his way to get the vehicle that we wanted. More

by shelbell75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean-Karim Miller, David Shubladze
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We're so glad to hear you had a great experience! Sean always goes the extra mile to help our customers find exactly what they're looking for. Thank you for sharing, and enjoy your new vehicle!

December 24, 2024

Great customer service and was fixed same day. Debbie drove me home and picked me up brought me back. Everything went smoothly More

by elained964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Cudini
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We're thrilled to hear everything went smoothly and that you experienced great customer service! Debbie is fantastic, and we're glad she could make your day even easier with her help. Thank you for sharing your experience!

December 22, 2024

Mason started off great but after we spoke. I never heard from him again two weeks later I found out he had a baby however, no one from the dealership contacted me and gave me updates or told m More

by Alvin Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck White, Mason Quinn
Dec 26, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced during your service experience, including the lack of communication and the inconvenience it caused. Your concerns are valid, and we recognize how frustrating it must have been to deal with these repeated issues while also incurring rental car expenses. We strive to provide clear communication and seamless transitions in cases like this, and it’s clear we fell short. We appreciate you bringing this to our attention so we can address these gaps and improve moving forward. Please know your experience matters to us, and we’d like the opportunity to make things right. Feel free to reach out to us directly at 253.284.4471 so we can discuss this further. Thank you for giving us the chance to improve.

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