Gilbert Ford

Took F150 to Gilbert Ford, Okeechobee pulled up and truck making noise. CSR said the mechanic heard it. Truck had transmission issues.. 2021 model 19,000 miles. They Kept my truck 2 weeks and found nothing. making noise. CSR said the mechanic heard it. Truck had transmission issues.. 2021 model 19,000 miles. They Kept my truck 2 weeks and found nothing. Took the truck to another ford dealer ship, Sunrise Ford and they found the issue broken bolt in axel right away. Had truck back in 3 days. So Dont know who's training the mechanics at Gilbert. Then they told corporate they did not hear noise. Hum... Not going back for sure. Called several times too Megan and she did not call back. Also she cleared messages and said she followed up, more than once. NOT TRUE! So keep after them if you want the truth! Not good at trouble shooting problems there in my experience. More

Everyone at the dealership was very friendly and helpful. The transaction went very smoothly and in a timely manner. The transaction went very smoothly and in a timely manner. More

When I relocated from Jensen Beach 20 years ago, Lori Mixon helped me find my house. When I needed work on my Cadi, she recommended that I contact Jim K at Gilbert Chevrolet. The service was always exc Mixon helped me find my house. When I needed work on my Cadi, she recommended that I contact Jim K at Gilbert Chevrolet. The service was always excellent. Bought a Ford Edge, always I've been happy with it and the Gilbert Ford staff. This week the tow truck took me to get a new key fob made as I had lost the ignition key. Started with Chadd Coleman who assured me that he had the exact key in inventory. Then Meghan Woodhouse amazed me with her professionalism coordinating the team. C.J. Somerville put his tech skills to work and programmed my new key. Like Willie Nelson sang, I was "On the road again". Special thanks to Brandy (Ms Dimples) and Meghan for your courtesy and kindness, Meghan even drove me down the street to my bank. What a terrific group of employees Gilbert's Agencies in this town! Glenda Hulbert More

Great WorkGreat Prices (Better than independent tire nd Great Work Great Prices (Better than independent tire nd repair shops) Not much more to say, but the dealership is great for service. P.S. Ford Great Work Great Prices (Better than independent tire nd repair shops) Not much more to say, but the dealership is great for service. P.S. Ford is running what I believe is a misleading and deceptive credit card offering. More

Gilbert’s sales experience is what car buying should be. They look out for your best interest and actually care. They look out for your best interest and actually care. More

I sold my 2016 Ford F-150 to Gilbert Ford on June 28, 2021 for $28000. My payoff with Wells Fargo was $23,318.63, with a daily interest increase of $3.05. I have contacted the dealership, the salesman 2021 for $28000. My payoff with Wells Fargo was $23,318.63, with a daily interest increase of $3.05. I have contacted the dealership, the salesman that printed off the paperwork and had me sign the bill of sale, about when I could expect to be paid, as every day cost me my profit at a rate of $3 per day. Finally, I looked at my Wells Fargo account on Friday, July 18, 2021, approximately 3 weeks later, and saw that the team at Gilbert Ford had finally gave some money to Wells Fargo. The problem with that was that they had paid it off, except $27.50. I knew that I would not receive my money (I have been without a vehicle as I was waiting on the money to put down on my next purchase) until they had paid off my truck and got the title from the bank. Due to this, I went ahead and paid the $27.50 off, so the title could be sent faster. I sent a text to my salesman about the fact that they didn't pay the payoff cost to Wells Fargo, and that I was paying it. The only response I got was, "Ok, that's strange that there was that small of a balance. I told him that "I (knew) that I can't get my check until you get this title, so I paid it. I need the check". He responded with, "Yes, should be no issues releasing the lien and mailing you a check". He didn't even identify, or accept any responsibility for, the fact that a mistake like that had been made and that the person that was being punished was me, the customer. I am not sure if that was part of the business model, but the fact remains that it is July 23, 2021, 25 days since the sale, and I still have not received any money. The truck is still for sale, they are asking $32,699 for it. They didn't take a picture of it for some reason. I had a nice Westin Sportsman Grille Guard on it, but they probably took it off. I'm rambling now. Anyway, I get on the FLHSMV.gov site today to get my daughters paper title, when I see on the page that my truck is still showing an "electronic with lien" title type. So, I'm trying to figure out why when I called to talk to someone in management, I kept getting put on hold, then I was redirected to the sales manager who didn't take the call. I had to leave a message. So if you go down to Gilbert Ford, and look at my old 2016 Ford F150 for sale for $32,699 (that doesn't include the Dealer Service Fee of $699, the electronic filing fee of $148.93 either. They didn't have to do anything to that truck, I kept it immaculate) look to see if the VIN is 1FTEX1EP8GFC12777. If it is, could you please ask them if they finally paid me my money? They don't seem to want to talk to me. I would give them zero stars, or 5 turd emojis if I could. Edit: I just spoke with the General Sales Manager. He said he would take care of it on Monday. So, I wait 25 days, the mistake is solely on their part, and I can't get immediate payoff because someone is on vacation. I mentioned to the individual that this should definitely be a "call-in" situation. He said he knew nothing about this, so that goes to show me that the inmates are running the prison. Those in charge have no idea what is happening in their business. I mentioned that he could contact the owner, Mr. Bert Culbreth. Certainly the owner of the company could cut a check, but I was told that the owner of the company doesn't have the ability to sign a check from the business that he owns. Inmates running the prison, again. They have had my truck on their lot since the 28th for free. If they aren't going to instantly pay you the difference in the bank loan, why are they able to park the vehicle on their property? Gilbert Ford is Florida Man! More

Called when part arrived and fixed back up camera in a timely fashion. Great service. I would recommend this dealership to friends and neighbors, friendly service. timely fashion. Great service. I would recommend this dealership to friends and neighbors, friendly service. More

Gilbert Ford Very thorough. Good customer service. Felt valued. I have tajken my C max to other Ford dealers and they are the best. Strongly recommend them Very thorough. Good customer service. Felt valued. I have tajken my C max to other Ford dealers and they are the best. Strongly recommend them More