Giant Recreation World OB

Great professional service Sales Manager, Phil Grovenor assisted us with the sell of our 5th Wheel RV. He was professional, knowledgeable and efficient. Entire process was sea Sales Manager, Phil Grovenor assisted us with the sell of our 5th Wheel RV. He was professional, knowledgeable and efficient. Entire process was seamless and quick. Highly recommend! Also, facility's fantastic, should we purchase again, we would shop here first. More

Great sales department Jerry was are salesman and all I need to say is awesome. He let us look without being all over us. We have an issue with the prep of our camper. It wa Jerry was are salesman and all I need to say is awesome. He let us look without being all over us. We have an issue with the prep of our camper. It was supposed to be detailed and all I have to say about this is my 10 year old grandson could have done a better job. The rest of the service department was great they went out of their way to help us get the things we wanted and helped make sure the truck was ready to pull the trailer. Also have to give a shoutout to the parts department also great people. More

They went above and beyond the call of duty Had my camper in for warranty service which was performed perfectly. As we were hooking up to leave I got distracted and pulled off with the jack dow Had my camper in for warranty service which was performed perfectly. As we were hooking up to leave I got distracted and pulled off with the jack down. Back to the service department. They took care of that ASAP and had me back on the road in no time at all. Couldn't have asked for more!! Thank you!! More

Quotes don’t matter I was given a quote over the phone for service then charged something entirely different, it was blamed on new trainee. They already had my trailer so I was given a quote over the phone for service then charged something entirely different, it was blamed on new trainee. They already had my trailer so felt hostage. Also salesman obviously wasn’t interested in me trading in for a new one, said he would give me a trade in value while it was there for service but never did. In the end wasn’t very happy this time. Unfortunately been having problems so I’m sure I’ll be back. Bob More

Kyle is the man!! Kyle rocked as did Phil the sales manager. Kyle helped us with everything we needed as we are rookies in camping. Phil was right along side helping Kyle rocked as did Phil the sales manager. Kyle helped us with everything we needed as we are rookies in camping. Phil was right along side helping too. More

Great team of employees Giant Recreation World has great dealership and employees at Ormond Beach, Winter Garden, and Palm Bay dealership. Friendly and helpful to me. Always Giant Recreation World has great dealership and employees at Ormond Beach, Winter Garden, and Palm Bay dealership. Friendly and helpful to me. Always returned my phone calls with helpful information. More

services Friendly and always there when we needed there help for the last ten years ! Had oil changed and we were in and out no time ! I have had friends go th Friendly and always there when we needed there help for the last ten years ! Had oil changed and we were in and out no time ! I have had friends go there also on my suggestion and they were very happy! Great people to work with More

Service center We made an appointment for quite a bit of rehab work on our 12+ yr old camper. We brought our rig in and in less than 2 weeks the work was done. Rich We made an appointment for quite a bit of rehab work on our 12+ yr old camper. We brought our rig in and in less than 2 weeks the work was done. Rich was the tech and is very knowledgeable in RV maintenance and repair. If fact we wanted the diamond pattern metal plate installed on the nose of our RV and he recommended against it stating opening sealed seams on the front could cause leaks where there are none now. GRW could have taken our money and installed what we asked. It showed the integrity of Rich and GRW who supported his recommendation. More

RV Purchase and Walk Through We just completed our walk through with Doug. Our sales consultant "Cowboy" has mentioned him every time we stopped by the Dealership and told us he We just completed our walk through with Doug. Our sales consultant "Cowboy" has mentioned him every time we stopped by the Dealership and told us he was the guy that knew and would explain everything about our new coach. This is our first RV and we had a list of questions. Doug was very patient with us and took the time to make sure we understood each and every major component. He took detailed notes of the little things that needed attention and ensure us the items would be completed asap. Gail and I both agree, Doug is a professional and an employee you need to hold on to; he would be very hard to replace. Andre "Cowboy" Banchi is in the relationship management business, he may be in sales but he knows the importance of the relationship. We've been coming to the new dealership since it open but didn't get serious until we met Cowboy. He has spent many hours guiding and helping us to choose our 1st coach. By chance I ran into Cowboy at a local store and we began chatting. A couple weeks later we stopped by the dealership to see Cowboy and look around. Cowboy was tied up with other customers so Phil Grosvenor pointed us in the direction of the new coaches and said he would send Cowboy out to meet us. We looked at a New Holiday Rambler, scheduled a test drive and then put a deposit on it. With Cowboy guiding us through the process, he helped us negotiate the deal, schedule the walk through and and introduce us to Paris McNamara in the Finance Department. Paris really understands the Finance and Warranty side of the house. She got us a great rate and helped us understand the warranties to protect our investment. She then took us to Wendy Rumptz in service to schedule the services we purchased and a 30 day service appointment for anything that might need attention. I would highly recommend Doug and Cowboy, they are knowledgeable, professional and very patient with first timers. More