Gervais Volkswagen

I had the best experience purchasing a vehicle at Gervais Volkswagen. Very clean and well maintained dealership. I highly recommend John Silva for your salesperson as he was very knowledgeable and respectful Volkswagen. Very clean and well maintained dealership. I highly recommend John Silva for your salesperson as he was very knowledgeable and respectful. More

Not very helpful and knowledgeable of the vehicle. There is courtesy were given before and or after service There is courtesy were given before and or after service More

The crew were helpful problem solvers and courteous through the entire process. I really appreciated their help. through the entire process. I really appreciated their help. More

Savian was great! I told him exactly what I wanted and didn’t want in a new car. He did not try to sway me another way and got me exactly what I was looking for. He wa I told him exactly what I wanted and didn’t want in a new car. He did not try to sway me another way and got me exactly what I was looking for. He was very kind and personable. He took the time to explain everything to me as to how the car worked, since I’ve never owned a VW before. Would definitely recommend him to friends and family! More

The whole process was quick and stress free! None of the typical dealer shenanigans, they were very mindful of time while also giving you the attention to make the best deal. None of the typical dealer shenanigans, they were very mindful of time while also giving you the attention to make the best deal. More

Car was finally fixed after 3 tries and a lot of time and $ but the customer service side was always polite. $ but the customer service side was always polite. More

I8:00 appointment, nobody was there for a few minutes. The oil change took almost two hours. other dealerships vacuum the car during oil change, not here. Staff very friendly. The oil change took almost two hours. other dealerships vacuum the car during oil change, not here. Staff very friendly. More

Friendly people. The sales person, Kevin Dunn, was low pressure and high information which helped me make a good decision to purchase this car. The sales person, Kevin Dunn, was low pressure and high information which helped me make a good decision to purchase this car. More

For an oil change only it took 1. 5 hours. I paid $150. there was no special deal going on to bundle with tire rotation or anything for oil changes, it's over priced when compared to 5 hours. I paid $150. there was no special deal going on to bundle with tire rotation or anything for oil changes, it's over priced when compared to other VW dealerships and the other VWs wash and vacuum my car. So for less money, less time, a car wash and vacuum, I'll go to another VW. Also, the prices are not listed on the website when booking. More

Felt rushed , sales rep did not disclose gap insurance on the purchase, instead I inquired what the $900 dollar charge was, and had to ask if it was optional, and then was pressured to purchase it. Car not the purchase, instead I inquired what the $900 dollar charge was, and had to ask if it was optional, and then was pressured to purchase it. Car not ready or inspected as promised on day of pick up. But no phone call to let me know it would be that late , because it needed a new battery. .. had to wait an hour and a half . Once finally got the car the key battery needed replacement . .Pleasant environment and staff but not sure I would come back if they can't make a phone call to tell me car wasn't ready or inspected. More