Gervais Volkswagen

Exceptional Service Bill and Ralph in Customer Service are exceptional. By far the best customer experience I have ever had, - explaining what is needed for maintenance a Bill and Ralph in Customer Service are exceptional. By far the best customer experience I have ever had, - explaining what is needed for maintenance and always accommodating (even without scheduling an appt they are both here to help). I have serviced my car several times and have recommended them to family/friends. Wesley who worked on my car also stopped into the waiting room to personally introduce myself and explained how he worked on my car; assuring me everything is in good shape. Thank you all for the excellent customer service. More

Class Act I sent out my pre-reqs to 5 dealerships. Germaine came well under other offers. I was looking for a quick turnaround on the process of purchasing with I sent out my pre-reqs to 5 dealerships. Germaine came well under other offers. I was looking for a quick turnaround on the process of purchasing with no hidden fees/processes. Because of my crazy work schedule, I literally told them I wanted to pick up the vehicle, sign all the papers, and have a quick tutorial all within 1 hr. it went better than I expected. So in short, I negotiated over email, got the best price, and had 0 hassles. Bobby and Kevin were great. Highly recommend them in the future! More

Quick service I do thank Bill for the fast turnaround. I came in unannounced for some adblue and was quickly taken care of. Thanks, Bill See ya soon I do thank Bill for the fast turnaround. I came in unannounced for some adblue and was quickly taken care of. Thanks, Bill See ya soon More

AWESOME - EXPERIENCE! Kevin and Bobby were amazing and ensured that I walked out with the car I wanted, without settling for a lower model... I am so happy with my Tiguan S Kevin and Bobby were amazing and ensured that I walked out with the car I wanted, without settling for a lower model... I am so happy with my Tiguan SEL... and I'm so Happy Bobby is back!!!! More

intentionally sold a lemon Sold me car with slow oil leak discovered it after 500 miles and they will not help in any way. STAY AWAY FROM THIS COMPANY Sold me car with slow oil leak discovered it after 500 miles and they will not help in any way. STAY AWAY FROM THIS COMPANY More

Friendly In and out services were friendly and got a free wash. They said 1-1-1/2 hour they where rite. No pressure what’s so ever In and out services were friendly and got a free wash. They said 1-1-1/2 hour they where rite. No pressure what’s so ever More

Excellent car buying experience Bought a VW Tiguan and would highly recommend Jauan to anyone; he was very professional, knowledgeable and above all a really nice guy. It was a pleas Bought a VW Tiguan and would highly recommend Jauan to anyone; he was very professional, knowledgeable and above all a really nice guy. It was a pleasure buying a car here and absolutey love my Tiguan! 💕 More

Helped me out of a jam. Helped out of a jam Car was leaking coolant and was astounded to learn that the water pump had failed. This is the 4th water pump in this car, i Helped out of a jam Car was leaking coolant and was astounded to learn that the water pump had failed. This is the 4th water pump in this car, including the original. Naturally, this had nothing to do with your service group. I thought the service was good and the car ran perfectly after I picked it up Many thanks to Bill and the service tech who did the actual repairs More

Great staff Man who helped me was friendly and informative. Building was under construction but still looked very clean and nice. Free coffee is always a plus! Man who helped me was friendly and informative. Building was under construction but still looked very clean and nice. Free coffee is always a plus! More

Work done as required or The service manager explained exactly what was needed. The work was done at the price quoted. The car is riding much better after the work was done The service manager explained exactly what was needed. The work was done at the price quoted. The car is riding much better after the work was done m More