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Gervais Volkswagen
Lowell , MA
414 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:30 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 414 reviews
May 01, 2017
Software update to Alltrack What a wonderful experience! I sent an email to the GM "Bobby" My Bluetooth in my new 2017 AllTrack stopped working, he responded to me on his day o What a wonderful experience! I sent an email to the GM "Bobby" My Bluetooth in my new 2017 AllTrack stopped working, he responded to me on his day off... he booked me a service appointment, all I needed to do was show up. I showed up just before 2pm they took me right in "No Waiting" the whole sales and service team was so hospitable, I didn't feel like I was bringing my car in for service, but was visiting some great friends. As a long time Customer Service Manager, this is what I call "Customer Service"!!! After the Diesel mess I truly did not plan to buy another VW, I'm glad my son talked me into going to Gervais, they changed my mind!!!!!!!!!! More
by bgioia
Employees Worked With
Bobby, all Service Team
April 18, 2017
Spectacular Service So impressed by the service department at Gervais!! Could not have felt more cared for. Very professional. Carefully explained what they were going to So impressed by the service department at Gervais!! Could not have felt more cared for. Very professional. Carefully explained what they were going to do with the car. Everything was handled perfectly -- and, when i picked the car up? They'd washed it. Gerais has earned my loyalty. Will never bring my Passat anywhere else. More
by Kristin1122
Employees Worked With
Service
April 03, 2017
purely professional and prepared to the customers requests. Nailed it! Exactly as we talked about, met my time constraints and delivered excellence. Worth the travel time alone for the Gervais Experience! I pas Nailed it! Exactly as we talked about, met my time constraints and delivered excellence. Worth the travel time alone for the Gervais Experience! I passed 3 VW dealers between home and Gervais and look forward to the service experience next! More
by Beoking
Employees Worked With
Kevin
