Back

Germain Toyota of Naples

Naples, FL

4.7
1,820 Reviews
When you purchase a new Toyota from Germain you’ll experience The Germain Advantage; a complimentary lifetime non-factory limited warranty good at participating dealerships, complimentary basic maintenance and complimentary loaner cars. Germain Toyota’s primary goal is to satisfy our customers. We offer one of the most comprehensive parts and service departments in the automotive industry and carry an extensive inventory of new and used Toyota cars, trucks and SUV’s. Our used car lot, The Big Lot, carries a great selection of certified pre-owned Toyotas with a 100,000 mile warranty. We work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. A new Toyota is waiting for you at Germain Toyota of Naples.
Contact Dealership

13315 N Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 1,820 reviews

September 09, 2026

Saw Marco for a repair of my vehicle, he is my assistant when I go there for service or repairs. I find him professional and knowledgeable and always make my appointments with him. More

by Thomasimes0515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Reed
Sep 09, 2026 -

Germain Toyota of Naples responded

Thank you for choosing Germain Toyota of Naples! We are glad Marco has been so professional and knowledgeable. We will see you next time!

September 09, 2026

Amazing costumer service, very professional, polite ,answer all you questions, I recommend, Ann Marie 💯 Thank you....... More

by yoelkysp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ann Marie
Sep 09, 2026 -

Germain Toyota of Naples responded

Thank you for recommending Ann Marie and our team! We appreciate your support and hope to see you again at Germain Toyota of Naples. Safe travels!

September 05, 2026

Purchased a new Camry Hybrid which is a great car; however, a year later found out the dealership included a $1700 service contract in the purchase price which my wife and I (both in our eighties) wer More

by Dbd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
General Manager, Salesperson, Finance person
Sep 07, 2026 -

Germain Toyota of Naples responded

I'm glad to hear you love your Camry Hybrid, but I'm sorry to learn about your frustration with the service contract. It's never our intention to surprise our customers, and I apologize if this wasn't communicated properly at the time of purchase. If you'd like to discuss this further offline, please don't hesitate to reach out. Thank you, Ryon Weiben - General Sales Manager - rweiben@germain.com

Sep 08, 2026 -

Dbd responded

I have already discussed this situation with Mr Weiben and he has refused to refund any part of the $1700 contract cost added to the purchase price. We have canceled the contract and received a partial refund from the company involved; however, Germain has refused to take any action on their part.

Sep 09, 2026 -

Dbd responded

Mr Weiben, I am open to discussing the situation further even though we have already discussed it resulting in your decision to refuse any type of refund and/or recognize any type of fault on the part of Germain in the purchase process. Mr Weiben, you have my contact information and I am looking forward to hearing from you.

September 02, 2026

Very busy. Activity everywhere. I was helped right away. They found a car suitable for me in about 5 minutes. Jusuan and Kris were great, made me feel comforta More

by Judym0101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jusuan ,and Kris Rivers
Sep 02, 2026 -

Germain Toyota of Naples responded

It's awesome to hear Jusuan and Kris made you feel comfortable and found the perfect car in no time. Thank you for choosing Germain Toyota of Naples! Safe travels ahead!

September 02, 2026

Dealership is clean, and employees seem to be well trained and very caring. Had to wait 3 hrs to get service done but surroundings were comfortable and snacks on hand. More

by Annsfloppyflips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Sep 02, 2026 -

Germain Toyota of Naples responded

We appreciate your patience, your feedback, and your business at Germain Toyota of Naples! Thank you!

September 01, 2026

Dimitri was my salesperson and he went above and beyond in helping me find a new vehicle. I gave him some limiting factors and he came through with flying colors. He worked the deal and presented it so tha More

by scraver5866
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dimitri Haynes, Kris Rivers
Sep 01, 2026 -

Germain Toyota of Naples responded

Thank you for your glowing review! We’re happy to hear Dimitri and Kris could assist you so well. Congratulations on your new vehicle, and thank you for choosing Germain Toyota of Naples!

August 30, 2026

Just had my car in for 15k mile check. Germane service department is awesome My advisor kept me informed while I waited for completion Service advisor was focused on creating a great More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2026 -

Germain Toyota of Naples responded

Hi Mike, it means so much to us that you chose our service center at Germain Toyota of Naples! Thank you for sharing your review and feedback about our team.

August 30, 2026

My vist for my 5 000 service was a very good experience. I was taking on time and out in less than an hour. I will be back for my next service in 6 months. More

by johnnysig2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
Aug 31, 2026 -

Germain Toyota of Naples responded

Thank you for sharing your experience with us! See you next time at Germain Toyota of Naples. Safe travels!

August 26, 2026

I brought my car in for routine service and had the pleasure of having Christopher take care of me. Very professional and caring young man. Explained everything to me so I could understand what they we More

by leportm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Aug 27, 2026 -

Germain Toyota of Naples responded

Thank you for sharing your feedback! We're pleased that Christopher made sure everything was explained clearly and kept you in the loop. Your recognition will be shared with him. See you next time at Germain Toyota of Naples!

August 16, 2026

They take very good care of customers I won’t mind to bring friends and family to buy or service their vehicles More

by dolcefew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2026 -

Germain Toyota of Naples responded

Thank you for recommending Germain Toyota of Naples! We look forward to assisting you and your family again in the future. Safe travels!

1
...