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Germain Toyota of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.7
1,800 Reviews
When you purchase a new Toyota from Germain you’ll experience The Germain Advantage; a complimentary lifetime non-factory limited warranty good at participating dealerships, complimentary basic maintenance and complimentary loaner cars. Germain Toyota’s primary goal is to satisfy our customers. We offer one of the most comprehensive parts and service departments in the automotive industry and carry an extensive inventory of new and used Toyota cars, trucks and SUV’s. Our used car lot, The Big Lot, carries a great selection of certified pre-owned Toyotas with a 100,000 mile warranty. We work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. A new Toyota is waiting for you at Germain Toyota of Naples.
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13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,800 reviews

July 12, 2026

Generally good but this time they forgot to turn off the “maintenance required soon”, so I’ll have to drive back 45 min just for that … and I do hope all the service I paid for was done…! More

by gineray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

Germain Toyota of Naples responded

I'm glad to know you've generally had good experiences with us, but I'm sorry for the oversight regarding your maintenance notification. It's certainly not our intention to inconvenience you, and we understand how frustrating that can be. Please give me a call at your earliest convenience so we can address this issue without requiring another trip. Best, Martin Olvera Jr - Service Manager - (239) 431-2434 Thank you, Edison Espinal - Service Manager - eespinal@germain.com

July 11, 2026

Everyone at the Dealership was nice and polite, especially my service writer, Anthony. We waited for our service work to be done where Germain had coffee and snacks available. It was a great exper More

by WIGIT12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2026 -

Germain Toyota of Naples responded

Thanks for sharing your positive experience with Anthony and the team! We are happy to hear you enjoyed the amenities at Germain Toyota of Naples.

July 10, 2026

Our sales person, Collier, was knowledgeable and helpful. His Manager, Mike was also very able and flexible in our negotiations. More

by rich.antonelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Collier
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Jul 13, 2026 -

Germain Toyota of Naples responded

Thank you for choosing Germain Toyota of Naples! We will be sure to pass along your appreciation to Collier and Mike. We hope to welcome you back in the future, Rich.

July 03, 2026

My appointment for maintenance . was for 10 am...left the dealership at 10:30. All employees were courteous..polite ...great customer service. More

by lauraskiba01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Jul 06, 2026 -

Germain Toyota of Naples responded

We're happy to hear our team made your appointment so smooth and easy, Laura! Thank you for choosing Germain Toyota of Naples and we hope to see you again down the road.

June 13, 2026

He was the worst experience I have in my whole life. They told me they was gonna give me a car rental when not charge and then when I went out there, I had to wait four hours to my car is done. More

by alexis6482
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Rinehart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2026 -

Germain Toyota of Naples responded

Alexis, we apologize for the delay and any miscommunication regarding your rental car. This doesn't align with the timely, accommodating service we expect of our team, so we will use your feedback to improve. If you would like to discuss this further, please give me a call. I hope we get the chance to better assist you down the line. Best, Ryon Weiben - General Manager - rweiben@germain.com

May 26, 2026

Took care of car quickly. Very polite and courteous service people. Extra parts they wanted to replace were overpriced and in the case of the air filter, not even necessary More

by Car services
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred , marco
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May 27, 2026 -

Germain Toyota of Naples responded

We’re sorry to see your feedback about our pricing, but we’re happy to see you enjoyed the rest of your experience with our team! If there is anything we can do for you, please let us know. Take care, from all of us at Germain Toyota of Naples.

May 24, 2026

Christopher, my advisor, very professional, helpful and polite .I listen to his advice and change filters. Very happy with the interior air, no more dust. Thanks!***** More

by dream.n56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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May 26, 2026 -

Germain Toyota of Naples responded

We're glad Christopher provided such professional and helpful service at Germain Toyota of Naples. Thank you for your feedback and enjoy the clean air!

May 22, 2026

The service was timely and staff was professional. Service reports were given electronically in a very timely manner and was then carefully explained by the staff. More

by Jacqueline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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May 22, 2026 -

Germain Toyota of Naples responded

Hi Jacqueline, we're pleased to know our team kept you well-informed and made the process smooth. We appreciate your feedback and look forward to serving you again at Germain Toyota of Naples!

May 18, 2026

Me ciento muy bien el bendedor habra muy bien con migo muchas gracias por su servicio More

by Jodenecharles637
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No se el nombre
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May 18, 2026 -

Germain Toyota of Naples responded

Gracias por esta reseña positiva para Germain Toyota of Naples. Esperamos verle pronto!

May 06, 2026

Victor Handel was great from the time I arrived till the time I left Victor kept me in the look on the service performed Glad he is part of your team More

by autotcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Handel
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May 06, 2026 -

Germain Toyota of Naples responded

Thank you for sharing your appreciation for Victor! We are thrilled to hear he kept you informed throughout your visit. We will pass along your kind words. See you next time at Germain Toyota of Naples!

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