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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
569 Reviews
Call Service Center (602) 780-3495

569 Reviews of Germain Honda of Surprise - Service Center

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April 28, 2025

George was the reason this dealership is rated well. He was extremely helpful and prompt. More

by Souksavatdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
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Apr 29, 2025 -

Germain Honda of Surprise responded

Thanks for the 5 star review! I'm so glad that George has earned your trust and confidence! We are happy you are part of the Germain family. Best Regards, Sassha Motz General Manager

April 28, 2025

I needed service n I had no appointment but Robert says. Com e n we take care of your car!! That’s great customer service Cingratulations More

by 2delmaaron@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Germain Honda of Surprise responded

Our team was happy to assist and accommodate your service needs. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

April 28, 2025

Seem to take longer than usual. I guess they were very busy. Also within a week I was getting a reminder on my instrument panel that I had low tire pressure. You rotated my tires. I More

by miklee815
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for providing feedback regarding your visit. Our Service Manager, David McKee has attempted to follow up to address your concerns and was unable to make contact with you. Please reach out to David at 602-875-8650 or dmckee@germaincars.com so he may address your concerns. Thank you. Best Regards, Sassha Motz General Manager

April 28, 2025

Clean, friendly, efficient. Staff is always very informative and text alerts keep you informed. No place better! More

by waldronx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Germain Honda of Surprise responded

We're happy to hear that you have had great experiences with us, and that your latest visit with Maria was another excellent one. We appreciate your business and look forward to working with you again! Best Regards, Sassha Motz General Manager

April 28, 2025

Nathan Garcia is the best service advisor. The whole service team is top of the line. I never worry with Germain Honda of Surprise! More

by texasrose_999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Germain Honda of Surprise responded

Your business and trust in our team are greatly appreciated. Nate and our team looks forward to seeing you at your next visit. Best Regards, Sassha Motz General Manager

April 28, 2025

al was fantastic. Cost estimate was accurate , service was completed when promised. He is always very polite and respectful. Why go to the Acura dealership miles away More

by mkgatct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Germain Honda of Surprise responded

Thank you for choosing to work with us here at Germain Honda of Surprise. Your business and kind words are greatly appreciated. Best Regards, Sassha Motz General Manager

April 28, 2025

Service was provided at the time requested. My new service advisor, George, was quick, efficient and courteous. He acknowledged my requested oil change, and recommended a tire rotation, which I More

by denn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
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Apr 29, 2025 -

Germain Honda of Surprise responded

We are grateful for your rating. We believe in transparency, and we work hard on making sure we provide an extraordinary experience, so we are happy you had such a positive experience. Thank you, Best Regards, Sassha Motz General Manager

April 27, 2025

Extremely satisfied with the service they provide on my crv including fixing a recall. Thanks George highly recommended. More

by marceladeayutla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Report | Print
Apr 28, 2025 -

Germain Honda of Surprise responded

Thank you for trusting our team with your automotive recall and service needs. Best Regards, Sassha Motz General Manager

April 25, 2025

Nathan was awesome and very easy to call, receive calls, and pickup our Honda Civic More

by e44551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2025

The customer service was very good. George took the time to stay after his scheduled time to leave to explain the service performed. More

by sistermary912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Report | Print
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