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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
556 Reviews

556 Reviews of Germain Honda of Surprise - Service Center

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May 06, 2025

The person at service was amazing at explaining everything our car needs were. The service is always friendly as well. More

by ara28family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Germain Honda of Surprise responded

Thank you for sharing positive feedback on our team! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what we have always provided for you. We look forward to your next visit! Best Regards, Sassha Motz General Manager

May 06, 2025

Great service. George reviewed all required work and answered my questions. The work was performed promptly. More

by Hubsteel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
May 07, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Your business and overall satisfaction is our priority. Best Regards, Sassha Motz General Manager

May 03, 2025

Good service! Offers a variety of services at reasonable prices. I use them frequently. The service department is very helpful. More

by jadedcause
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Germain Honda of Surprise responded

We appreciate your business and positive feedback. Our goal is to ensure a positive guest experience at a fair price. Best Regards, Sassha Motz General Manager

May 03, 2025

I have been taking my car to Germain for a few years now and as usual Great service, great communication and I appreciate it. Shout out to George! More

by sheahypes
Recommend Dealer
Yes
Employees Worked With
George Haslerig
May 05, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in George and our team mean so much to us all. See you next time. Best Regards, Sassha Motz General Manager

April 29, 2025

The service department takes great care of my vehicles and the communication during service is top notch. More

by William Bevan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know that our service team handles your visits with great care and communication. See you next time. Best Regards, Sassha Motz General Manager

April 29, 2025

Al Bustamonte is a true professional- knowledgeable, personable, and has mastered the art of listening. He is superb representative of Germain Honda!!! Always a pleasure to work with a PRO. More

by wrfladd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Germain Honda of Surprise responded

Thank you for leaving Al this wonderful review! He will be honored to hear of your very kind words and to know how confident you are in his efforts! We wish you safe travels. Please do not hesitate to let us know how he and the team may serve you again! Best Regards, Sassha Motz General Manager

April 28, 2025

Seem to take longer than usual. I guess they were very busy. Also within a week I was getting a reminder on my instrument panel that I had low tire pressure. You rotated my tires. I More

by miklee815
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for providing feedback regarding your visit. Our Service Manager, David McKee has attempted to follow up to address your concerns and was unable to make contact with you. Please reach out to David at 602-875-8650 or dmckee@germaincars.com so he may address your concerns. Thank you. Best Regards, Sassha Motz General Manager

April 28, 2025

Clean, friendly, efficient. Staff is always very informative and text alerts keep you informed. No place better! More

by waldronx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Germain Honda of Surprise responded

We're happy to hear that you have had great experiences with us, and that your latest visit with Maria was another excellent one. We appreciate your business and look forward to working with you again! Best Regards, Sassha Motz General Manager

April 28, 2025

George was the reason this dealership is rated well. He was extremely helpful and prompt. More

by Souksavatdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 29, 2025 -

Germain Honda of Surprise responded

Thanks for the 5 star review! I'm so glad that George has earned your trust and confidence! We are happy you are part of the Germain family. Best Regards, Sassha Motz General Manager

April 28, 2025

I needed service n I had no appointment but Robert says. Com e n we take care of your car!! That’s great customer service Cingratulations More

by 2delmaaron@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Germain Honda of Surprise responded

Our team was happy to assist and accommodate your service needs. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

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