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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
556 Reviews

556 Reviews of Germain Honda of Surprise - Service Center

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May 09, 2025

Great and speedy service. Maria kept us apprised of the inspection, needed repairs, and when the vehicle was ready for pick up. We appreciated how friendly and knowledgeable s More

by alyssafarrell57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know your appointment was handled seamlessly by Maria and the Honda team. We hope you won't hesitate to reach out when we may be of service to you again. Best Regards, Sassha Motz General Manager

May 09, 2025

Kristina was the first person who fully explained the difference between Honda recommended maintenance and technician recommended maintenance. Seems logical enough. She also didn’t try and sell me ma More

by drohrer2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your experience with Kristina. We are pleased to know that she handled your visit with great care and communication. Please let us know if she or the team may assist with anything further. Best Regards, Sassha Motz General Manager

May 09, 2025

George was amazing and so was the experience. I will be going back to Germain Honda for sure. More

by chad.b1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
May 13, 2025 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback on George. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

May 08, 2025

Robert Solis, my service manager was everything I look for in service. He listened to me and immediately spoke to the head of service and to Germaine’s top mechanic. My car was repaired very quickly. Thi More

by pam.kraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Honda of Surprise responded

Thank you, Pam! It's wonderful to hear that Robert was so helpful and efficient, and that you felt comfortable and well accommodated at our dealership. We appreciate your business and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

May 08, 2025

Great job! Very clear and upfront on what was needed on my Honda. They always do a great job. More

by tkrull13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. Thank you for choosing Germain for your automotive service needs. Best Regards, Sassha Motz General Manager

May 07, 2025

Very good service. Showed up unannounced and they got me right in. Oil change and service and even washed the truck. More

by hinesintl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Honda of Surprise responded

Our team is happy we were able to accommodate your recent service needs. Thank you for taking the time to share your experience with us. Best Regards, Sassha Motz General Manager

May 07, 2025

Robert did a very good job of taking care of me and explaining the billing he is a plus More

by phillipsclinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your recent service experience with Robert and our team. Best Regards, Sassha Motz General Manager

May 07, 2025

Friendly, efficient, keeping informed, good advice, timely, considers the needs of customer, CRV great car More

by crelinj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Honda of Surprise responded

We appreciate you taking the time to leave this kind review. Our team works hard to ensure a positive overall experience for all. Best Regards, Sassha Motz General Manager

May 07, 2025

Took me in as a drop in. Fixed the problem right and I was done!!! More

by pat57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Honda of Surprise responded

Our team is pleased to know that we were able to accommodate you service needs and get you quickly back on the road. Best Regards, Sassha Motz General Manager

May 06, 2025

George, David, and Kristina did a great job with my suv. Very prompt and exceptional service More

by martyrohr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know that our team continues to ensure you and your Honda are always a top priority and are thoroughly taken care of. Best Regards, Sassha Motz General Manager

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