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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
588 Reviews

588 Reviews of Germain Honda of Surprise - Service Center

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February 08, 2025

Thank u 4 excellent service, Alfredo. We look forward to service from Germain again. See you next time! Gary More

by GarySS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Germain Honda of Surprise responded

We appreciate your business and look forward to seeing you down the road. Best Regards, Sassha Motz General Manager

February 08, 2025

The service center has really stepped up their customer service since I first started taking my Honda for servicing. I appreciate the customer focus now. More

by msrene1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andree Khaziran
Feb 10, 2025 -

Germain Honda of Surprise responded

Thank you for noticing and for sharing such positive feedback about your experience. See you down the road. Best Regards, Sassha Motz General Manager

February 06, 2025

Robert was great, made my experience easy to understand. Service was fast, easy and reliable. More

by vgallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Germain Honda of Surprise responded

All great things we love to hear about our team. Thank you for sharing. Best Regards, Sassha Motz General Manager

February 06, 2025

Great service department. Kind and helpful staff. Service was done quickly and Nathan G answered all of my questions. More

by jonjon6274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad Nate's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

February 06, 2025

Easy to make an appointment and repairs completed as promised. Alfredo, our Service Advisor, always treats us with respect. More

by suzanne9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Germain Honda of Surprise responded

Your business and trust in Al and our team are greatly appreciated. See you next time. Best Regards, Sassha Motz General Manager

February 04, 2025

George was professional, knowledgeable and efficient! He made the process easy! Kudos to George for outstanding service! More

by barbaragomes33
Recommend Dealer
Yes
Employees Worked With
George service dept
Feb 04, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for highlighting George in this kind review. Best Regards. Sassha Motz General Manager

February 03, 2025

The dealership is convenient, clean and has always serviced my car without having to recontact them. More

by homesbydiann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Germain Honda of Surprise responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring. Best Regards, Sassha Motz General Manager

February 03, 2025

Great service on recall. Disappointed that car wasn’t washed but they said it was.. Recall was done fast which was great but they said it would take 4-5 hours so I had to get More

by rojo5211
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Germain Honda of Surprise responded

We thank you for your business and feedback on your recent recall visit. Best Regards, Sassha Motz General Manager

February 03, 2025

Everyone is friendly & knowledgeable! David, manager & service advisor give great advice & service action plan for my CRV to stay like new! The team provides excellent service! More

by paulayotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Manager-Parts
Feb 04, 2025 -

Germain Honda of Surprise responded

Our team works hard and is dedicated to keeping you and your Honda safely on the road. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

January 31, 2025

Nathan Garcia and the people in the Germain Honda of Surprise service department are awesome. More

by adamburroughsusa
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Germain Honda of Surprise responded

Thanks so much for your 5-star review! We're pleased to know Nate provided you with all the expertise and support you needed on your dealership visit. Best Regards, Sassha Motz General Manager

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