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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
588 Reviews

588 Reviews of Germain Honda of Surprise - Service Center

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February 13, 2025

Great service and the service on my car was done when they said it would be. More

by Kldoubleu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Germain Honda of Surprise responded

We thank you for sharing our teams dedication to customer satisfaction. See you down the road. Best Regards, Sassha Motz General Manager

February 13, 2025

Always exceptional service. Nathan is the best. Keeps you up to date on the progress More

by azsherid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Germain Honda of Surprise responded

We are pleased that Nate continues to ensure a positive and informative guest experience. See you down the road. Best Regards, Sassha Motz General Manager

February 13, 2025

Alfredo was very pleasant and helpful. He kept me informed and also fixed my clock in the Honda which I had forgotten to tell him about at the beginning. More

by pbjuris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your positive experience with Alfredo. We are happy he provided you with an overall positive experience. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

February 13, 2025

Service is excellent . Nathan is professional and always delivers great customer service. Very helpful and friendly. More

by kvasqu52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Germain Honda of Surprise responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

February 13, 2025

Robert is very helpful. I forgot to pick up my receipt, however, and I sent him a note asking that he send me a copy, but I never got it. Perhaps the message did not get to More

by candacelindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Germain Honda of Surprise responded

Thank you for your business and feedback. We have forwarded you request to our service manager to follow up on. Best Regards, Sassha Motz General Manager

February 12, 2025

In the end the vehicle was repaired correctly, and I was satisfied. I will use this service department in the future More

by lindabeagle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know our team met if not exceeded your expectations. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

February 12, 2025

I was very impressed George Haslerig, he was professional, polite and very easy to work with. He is the reason that’s I will be returning to Germain Honda in the future. More

by FREDFORSBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Haslerig
Feb 13, 2025 -

Germain Honda of Surprise responded

It means a lot to us to know that George left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! Best Regards, Sassha Motz General Manager

February 12, 2025

Nathan is great! !! Thank you . And I don’t have anything else to say but needs 15 word min to continue lol More

by laura_lezama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Germain Honda of Surprise responded

We think he is too. Thank you for leaving Nathan this kind review. Best Regards, Sassha Motz General Manager

February 09, 2025

They do a nice job, but tend to want you to spend too much money for the minor services. More

by catsmaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain for your service needs as well as for your feedback. Our dealership focuses on providing a quality experience at a great value for our guests while staying competitive in our market area. We will also post monthly parts and service discounts on our website to help assist our customers with the final cost of their automotive service needs. Best Regards, Sassha Motz General Manager

February 08, 2025

Surprise Honda has been great other than when I asked for something to be done but I was told to hold off until a part came in and they still didn’t do what I originally asked to be done while they had my ca More

by allyrobin93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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