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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
585 Reviews

585 Reviews of Germain Honda of Surprise - Service Center

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February 27, 2025

My service rep was Al who kept me informed and once completed explained the entire service process on my vehicle. More

by coolchicmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Al provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

February 27, 2025

I had the pleasure of being assisted by George. He demonstrated a high level of attentiveness and actively listened to my concerns. He addressed all my requests with precision and professionalism. More

by HumbleSiPilot77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Feb 28, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that George and our provided you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

February 26, 2025

Great service! I appreciate having a service person that I can talk to. Kristina was very helpful and knowledgeable about the issue at hand. She gave me her contact More

by Chrispmartinez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Kristina and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business and the positive feedback. All the best! Best Regards, Sassha Motz General Manager

February 26, 2025

Muy buen servicio lo recomiendo al máximo sus en liados muy atentos con mucho especie More

by letygonzalez121962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Germain Honda of Surprise responded

Su negocio y amable recomendación son muy apreciados. Saludos, Sassha Motz Gerente General

February 26, 2025

Had an appointment before coming. I was taken care of right away by George who was courteous to me. Thank you! More

by Sitou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Feb 26, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share your positive and efficient service experience with George. We are happy to know he ensured your overall satisfaction. Best Regards, Sassha Motz General Manager

February 25, 2025

Great customer service and I recommended to any one he own honda car it's #one More

by joseph_chicago_usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Germain Honda of Surprise responded

We appreciate your business and kind recommendation. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

February 25, 2025

The work was performed in a timely manor and Kristina provided insight in scheduling and was very helpful. More

by gidra150
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're pleased you received the best care and guidance from Kristina and the Germain Honda team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure. Best Regards, Sassha Motz General Manager

February 24, 2025

Good basic work ethic from first encounter with maintenance service rep to final invoice - my accord was well cared for More

by jamiesonvaneaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Germain Honda of Surprise responded

Ensuring a quality service experience is our #1 priority. Thank you for sharing. Best Regards, Sassha Motz General Manager

February 24, 2025

Outstanding sales service and professionalism. I judge Germaine Honda the finest car agency I have ever dealt with. Rober is first and foremost Interested in selling cars but acts like a long time More

by Bill Canavan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pitman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Germain Honda of Surprise responded

Our sales and service teams work hard to ensure a quality experience at every touchpoint. Al and Robert will be honored to learn of your kind words as we know they enjoy assisting you and look forward to working with you in the future. Best Regards, Sassha Motz General Manager

February 24, 2025

Nate is the best advisor I’ve work with. He is personable, knowledgeable and all-around respectful. Treated me like family and I truly appreciate it More

by keiontaebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Germain Honda of Surprise responded

As a family-owned business we take pride in treating our guests like family. We truly appreciate your business and we look forward to serving you again in the future. Nate and the entire Honda team will be here if you need anything. Best Regards, Sassha Motz General Manager

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