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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
580 Reviews

580 Reviews of Germain Honda of Surprise - Service Center

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April 07, 2025

Everyone was great and fast service too! I walked in and was helped right away. I sat down and before I knew it everything was completed. More

by charlesmillerj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 08, 2025 -

Germain Honda of Surprise responded

Our team works hard to ensure a quality and efficient service experience for our valued guests. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

April 07, 2025

I'm sorry but I don't mind doing the survey but I hate writing a review. If you want me to continue to do your survey's but demand I give a review I won't do anything. More

by labrava53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

We thank you for choosing Germain Honda of Surprise for your automotive needs and for your feedback. Best Regards, Sassha Motz General Manager

April 05, 2025

Exellent job by Robert, he explained all the job was done, and clearly answered all my questions. More

by el20juanito
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Germain Honda of Surprise responded

Your overall satisfaction is our priority. We are happy your enjoyed a positive and informative visit. Best Regards, Sassha Motz General Manager

April 04, 2025

George was professional, knowledgeable, helpful and kind. I couldn't ask for better service and I never felt rushed. All my needs were addressed even if they weren't scheduled. From Liz in parts to George to More

by maxdenhanger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Card
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager?, George Haslerig
Apr 07, 2025 -

Germain Honda of Surprise responded

Thank you for trusting our team with the care of your Honda CRV. Our focus in on delivering only the best to our valued guests. See you down the road. Best Regards, Sassha Motz General Manager

April 04, 2025

They were very friendly and service was done in a timely manner. Plus they added addition of a free car wash has always nice. More

by jumper22ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your quality and efficient service experience with us here at Germain Honda of Surprise. Your overall satisfaction is our priority. Best Regards, Sassha Motz General Manager

April 04, 2025

I am very pleased with the service provided by Germain Honda. Service advisor, Robert Solis, was very professional and personable. He listened, kept me informed and ensured my needs were met with excellen More

by kapankey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Robert provided you with thorough and informative service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

April 04, 2025

George was very helpful and respectful. He made my first visit a very pleasant experience. George kept me informed about the status of my vehicle and explained the areas of concern in detai More

by Lene H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 04, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client’s quality expectations! Thank you for choosing to work with our team here at Germain. Best Regards, Sassha Motz General Manager

April 04, 2025

first visit and all was great. Nice people, good service work, price was fine, all was very good... will be back. George was very nice and explained everything very well. Thank More

by sldoellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 07, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team provided you with quality service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

April 04, 2025

George was very thorough with me very polite and appreciate him and the work he did for me More

by GIXXERKID3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 07, 2025 -

Germain Honda of Surprise responded

Thank you for leaving George this kind review. We know he will appreciate your sharing your positive experience. Best Regards, Sassha Motz General Manager

April 04, 2025

I received excellent customer service today. Robert is great to work with. They finished my car in no time. More

by rd.dennison10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Germain Honda of Surprise responded

Our team is happy your enjoyed a quality and efficient service experience. We look forward to serving you for years to come. Best Regards, Sassha Motz General Manager

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