Gerald Subaru of North Aurora

Quality repairs, but signs of declining customer service **THIS REVIEW HAS BEEN REVISED** I have purchased three Outbacks from Gerald Subaru and have had all of our service on these cars performed by Gera **THIS REVIEW HAS BEEN REVISED** I have purchased three Outbacks from Gerald Subaru and have had all of our service on these cars performed by Gerald Subaru of North Aurora. In the last year, they have revised their service loaner program and now only provide free loaners for warranty work. Non-warranty loaners must be rented, but the daily rate is reasonable at $19.99/day. (This is a correction from my original review.) Still, I am disappointed that the loaner program has become less generous than in the past. Last week, I called about a problem with removing my key from the ignition switch (a known issue with these cars) and explained that my vehicle was within 500 miles of its 36K warranty, but had it with me on vacation near Green Bay, WI, so I couldn't be certain that it would still be below 36K by next week. I was told that I should have it serviced in Green Bay unless I had an extended warranty. The dealer in Green Bay was friendly, but had no openings until June due to the airbag recall. They suggested that a call to Subaru North America would resolve the problem and provided me a number to call. Indeed, Subaru was accommodating and promised to honor the warranty. In my opinion, as a longtime customer, Gerald Subaru should have either offered to cover the repair if Subaru refused to cover it, offered to contact Subaru on my behalf, or at least suggest that I call Subaru, but none of these occurred. Subsequent to posting my original version of this review, the service manager from Gerald contacted me to apologize and to assure that my repair would be handled, even if Gerald was not compensated by Subaru. I appreciated the sentiment, but I already had assurances from Subaru North America that they would honor the warranty. The service was performed earlier today in the same friendly and professional manner I have always experienced in the past at Gerald Subaru of North Aurora. More

Happy Purchasers This was our second Subaru Forester. Francisco covered all our options and found a car that has it all. He made sure our questions were answered and m This was our second Subaru Forester. Francisco covered all our options and found a car that has it all. He made sure our questions were answered and made the whole process a very positive experience. Sean made the final steps go smoothly. The service department has always been helpful and efficient. This is a very comfortable, clean dealership. More

Second Subaru for the WIN! This is my second experience with this dealership and all of the staff are great to work with. They listen to what you are looking for and work extre This is my second experience with this dealership and all of the staff are great to work with. They listen to what you are looking for and work extremely hard to make the process as quick as it can possibly be. Thank you Bob Sharp for all of your help with my decision and Thank you Jon Hudson for remembering me from 3 1/2 years ago! HA. As we all know the card buying experience is daunting and they make it more enjoyable there for sure! More

Best service Very friendly and accommodating staff, easy to deal with. Brian and David, they’re outstanding I asked to be dropped off at my place since I don’t lik Very friendly and accommodating staff, easy to deal with. Brian and David, they’re outstanding I asked to be dropped off at my place since I don’t like to wait at the customer lounge and they even picked me up when my car was ready. Good service, excellent team highly recommended. More

Not The Experience I Was Expecting.. Darell Cintron was our sales person. He was extremely knowledgeable and, most of all, personable. He made my car shopping experience much more enjo Darell Cintron was our sales person. He was extremely knowledgeable and, most of all, personable. He made my car shopping experience much more enjoyable than past vehicle purchases. More

Mission Accomplished Very positive experience. Purchased a car that we are extremely happy with. Tom and Sean went above and beyond for us. We highly recommend Gerald Suba Very positive experience. Purchased a car that we are extremely happy with. Tom and Sean went above and beyond for us. We highly recommend Gerald Subaru in North Aurora if you are considering a Subaru purchase. More

Great service I called, reported the problem, and I received an appointment right away. The work was done within 1.5 hour. I am vary happy with the car and the serv I called, reported the problem, and I received an appointment right away. The work was done within 1.5 hour. I am vary happy with the car and the service provided. More

Subaru Success! Great customer service! Faruq Solebo was very helpful and willing to work with us to get the car we wanted. I also appreciated his follow up. This is Great customer service! Faruq Solebo was very helpful and willing to work with us to get the car we wanted. I also appreciated his follow up. This is our first Subaru, and I think it is only the beginning. More

Great Experience! Tom Webb, our sales person, was exceptionally knowledgeable about the car we purchased. He kept us updated throughout the process. He made the experie Tom Webb, our sales person, was exceptionally knowledgeable about the car we purchased. He kept us updated throughout the process. He made the experience great. This is my sixth Subaru vehicle and out of the 5 other experiences this was by far the best! Thanks Tom Webb! Good job! More

outstanding service Consistently a positive experience. Professional expertise in all areas; service, technical, support and sales. Would never consider any other in Chic Consistently a positive experience. Professional expertise in all areas; service, technical, support and sales. Would never consider any other in Chicagoland. Best for my first Subaru purchase and all those to come. More