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Gerald Subaru of North Aurora

North Aurora, IL

4.9
342 Reviews

205 Hansen Blvd

North Aurora, IL

60542

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342 Reviews of Gerald Subaru of North Aurora

March 21, 2020

Rear spring replacement Car had to come in for rear coil spring replacement. I arrived an hour and a half earlier than I anticipated but the loaner vehicle was ready. I left More

by KenK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Gonzales, Kent Parker
Apr 21, 2020 -

Gerald Subaru of North Aurora responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com

March 13, 2020

Forester 36,000 mile service The estimate was three hours for service and airbag harness recall. Work was done, and I was on my way in two hours. My Forester will be coming back More

by DaveUSNret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department, David and Luis, Michael Gately
Mar 18, 2020 -

Gerald Subaru of North Aurora responded

Thank you for putting your trust in Gerald Subaru of North Aurora! We pride ourselves in our service department’s ability to provide truly exceptional and world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Brian Trout Service Manager btrout@geraldauto.com

February 26, 2020

Great Job! Gerald Subaru of North Aurora is efficient, prompt and friendly. They take pride i their work, and it shows. I would definitely suggest this dealers More

by kpclaeys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Gonzalez, Darell Cintron
Mar 02, 2020 -

Gerald Subaru of North Aurora responded

Thank you for reaching out! Truly exceptional reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Brian Trout Service Manager btrout@geraldauto.com

February 07, 2020

Positive energy, great minded and down to earth customer service, working with what was wanted and needed, making the whole situation easy to experience and feeling that the safety net is always there. Appr More

by NicoleH
Recommend Dealer
Yes
Employees Worked With
Sean Ryan, Kenneth Nicholson
Feb 12, 2020 -

Gerald Subaru of North Aurora responded

Thank you so much for taking the time to share your truly exceptional feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com

February 01, 2020

Darell and Sean were both excellent to work with! This was the easiest car experience we’ve had and they went well above and beyond! More

by jrporter08
Recommend Dealer
Yes
Employees Worked With
Jon Dewig, Sean Ryan, Darell Cintron
Feb 04, 2020 -

Gerald Subaru of North Aurora responded

Thank you for your truly exceptional review and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com

January 14, 2020

Easy, Concise, quick and friendly people Stopped in and test drove a new Forester, accompanied by sales staff. Faruq pointed out all of the features and we came to terms when we returned. The More

by safeguy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Ryan, Faruq Solebo, Michael Mullens
Jan 21, 2020 -

Gerald Subaru of North Aurora responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com

December 16, 2019

Car buying made easy Friendly and knowledgeable personnel Low pressure environment Pleasant and inviting atmosphere Gerald Subaru is a great place to buy a car. Ev More

by abcdeb718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darell Cintron, Michael Gately
Dec 18, 2019 -

Gerald Subaru of North Aurora responded

We appreciate your truly exceptional feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Brian Trout Service Manager btrout@geraldauto.com

December 15, 2019

Clean and open floor plan. Very accommodating to guest needs. Nice displays. Easy for sales, finance and managers to communicate. They listen and communicate well with their customers. More

by beth w
Recommend Dealer
Yes
Employees Worked With
Faruq Solebo, Jonathan Hudson, Joe Khalil
Dec 18, 2019 -

Gerald Subaru of North Aurora responded

Thank you so much for taking the time to share your feedback with us, Beth. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Brian Trout Service Manager btrout@geraldauto.com

November 29, 2019

EASIEST CAR PURCHASE EVER! Leasing a car from Gerald Subaru was the easiest process ever. I stopped in to look at the Subaru models, already knowing I wanted a Subaru but not s More

by Sally5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Khalil, Eric Zetterlof
Dec 04, 2019 -

Gerald Subaru of North Aurora responded

Thank you so much for taking the time to share your kind words about your experience at Gerald Subaru of North Aurora! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com

November 19, 2019

Easy experience Faraq was awesome. Made the experience enjoyable. The only issue was the cars tires were not checked. So it was a safety issue but they took care o More

by MEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Faruq Solebo
Nov 19, 2019 -

Gerald Subaru of North Aurora responded

Thank you for the great feedback, Mel! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Brian Trout Service Manager btrout@geraldauto.com

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