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Gerald Ford of North Aurora

North Aurora, IL

4.9
285 Reviews

208 Hansen Blvd

North Aurora, IL

60542

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285 Reviews of Gerald Ford of North Aurora

June 27, 2026

Service department is great, easy to schedule appointments and staff is friendly and supportive. Will recommend More

by mwhans53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 27, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I appreciate your kind words about my service department and am thrilled to hear that you found my staff friendly and supportive. Your recommendation means a lo Looking forward to seeing you again at Gerald Ford. Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

Jun 27, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I appreciate your kind words about my service department and am thrilled to hear that you found my staff friendly and supportive. Your recommendation means a lo Looking forward to seeing you again at Gerald Ford. Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

June 26, 2026

We worked with Larry in service. He was great. Gave us accurate info. Love the pick up /drop off service. Helps us out so much. My husband did not have to take off work since I c More

by jlb2070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry in service
Jun 26, 2026 -

Gerald Ford of North Aurora responded

Thank you for your amazing review! I’m glad to hear that you had a great experience with Larry in our service department. It's fantastic that our pick-up and drop-off service made things easier for you and your husband. I appreciate your kind words, and we look forward to assisting you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

June 25, 2026

Last year we thought we bought a great car at a different dealership. Year later $13000 to fix it. Needless to say I was a little timid to not to fall into that trap again. Gerald Ford answered all my questi More

by Reluctant buyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Youseff El Touney, Jeff Gerald, Tom Kastrati
Jun 26, 2026 -

Gerald Ford of North Aurora responded

Thank you so much for your wonderful review! I truly appreciate your trust in Gerald Ford, especially after your previous experience. It’s fantastic to hear that Youseff was able to provide the assurance and support you needed during the process. I'm delighted that you found the right car and that it met your expectations. Your recommendation means a lot to us! We look forward to assisting you again in the future. Enjoy your new car! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

June 22, 2026

Frankie Szot and Brian the manager were exceptional. Very knowledgeable and FAST. I was in and out inside of 90 minutes including a test drive. Great people and process More

by nitrotodd340
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Szot
Jun 22, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review, Todd! I’m thrilled to hear that you had such a positive experience with Frankie and Brian. It's great to know that you appreciated his knowledge and efficiency during your visit. We look forward to welcoming you back next time! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

June 19, 2026

Service department has reasonable pricing and doesn’t try to keep adding extras onto your service appointment More

by Dgawlik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar in service
Jun 20, 2026 -

Gerald Ford of North Aurora responded

Thank you for your kind words! I appreciate your feedback about our service department and am glad to hear you found our pricing reasonable and transparent. It’s our goal at Gerald Ford to provide a straightforward experience for all our customers. Looking forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

June 19, 2026

Fabian is a fantastic salesperson and was a huge help. We negotiated fairly and I’m very happy with my purchase. He was able to answer all of my questions with real and educated answers. Overall a great d More

by mjmeiers1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian, Jeff Gerald, Tom Kastrati
Jun 19, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful feedback, MJ! I’m thrilled to hear that Fabian was able to assist you and provide the information you needed during your purchasing experience. At Gerald Ford, we strive to ensure you feel supported and informed. We appreciate your kind words and look forward to seeing you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

June 16, 2026

We took our 2024 Bronco in for a recall and the service person gave my wife a hard time. First he tried telling her that we needed an oil change, when I personally had gotten the oil changed less.than a mo More

by sdiehl138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald, Tom Kastrati
June 15, 2026

This dealership was amazing. Ronaldo really sold me on the base model of the Maverick when the next model up was out of my price range. Thanks Ronaldo! More

by nikolasborsilli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronaldo in Sales
Jun 15, 2026 -

Gerald Ford of North Aurora responded

Thank you for your kind words, Nikolas! I’m thrilled to hear that you had such a positive experience and that Ronaldo was able to help you find the perfect base model of the Ford Maverick. I appreciate your feedback, and we look forward to seeing you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

June 12, 2026

I am absolutely pleased with the service and their kindness! Every time I go there I feel like I am visiting family. Carlos is great to work with as he explains everything you need to know in great de More

by ggibby1969Gibby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 12, 2026 -

Gerald Ford of North Aurora responded

Thank you for your review, Gibby! I’m happy to hear you feel at home with us at Gerald Ford. It’s great to know that Carlos provided you with exceptional service and detailed explanations. We appreciate your kind words and look forward to welcoming you back soon! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

June 10, 2026

Easy to set up an appointment. My oil change took about an hour and a half. I'm very organized, very efficient in making the reservation and completing did the job. I definitely wi More

by Dr. Thomas Engler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald, Tom Kastrati
Jun 10, 2026 -

Gerald Ford of North Aurora responded

Thank you for your fantastic review, Thomas! I am delighted to hear that you found it easy to set up your appointment and that we were organized and efficient during your oil change. Your satisfaction is our priority, and we look forward to welcoming you back at Gerald Ford for your next service! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com