Genesis of Scottsdale Service

Every service with Ben Girard is handled extremely professionally. It’s easy to make an appointment and to get a loaner when necessary, and he explains things so I always understand what’s going on. professionally. It’s easy to make an appointment and to get a loaner when necessary, and he explains things so I always understand what’s going on. More

Ben Girard and the service technician did a great job with our service and made sure everything was fixed the first time. Ben also clearly communicated throughout so we knew what to expect. He also made with our service and made sure everything was fixed the first time. Ben also clearly communicated throughout so we knew what to expect. He also made sure our GV70 was cleaned when we got it back. Great job, Ben and team! More

Andrew was very nice and friendly. He kept us informed of how the service was going and approximate time of completion so we could visit the restaurant at the Scottsdale Airport He kept us informed of how the service was going and approximate time of completion so we could visit the restaurant at the Scottsdale Airport More

I was very happy. Except at my age I like communicating by phone ( voice ) not text. But that is very minor. Everything was perfect. Good service. No surprises. Dov Except at my age I like communicating by phone ( voice ) not text. But that is very minor. Everything was perfect. Good service. No surprises. Dov is a very nice person. Making it easy to do business with this dealership. More

Been a customer since 2018-I have a 2018 G80. --My current Service Advisor--Dove Goldman, is the best Service Advisor I've had in the 7+ years I have come here. He is informative, listens, is pers --My current Service Advisor--Dove Goldman, is the best Service Advisor I've had in the 7+ years I have come here. He is informative, listens, is personable, and he presents a trustworthy image and demeanor. Spends the right amount of time interacting with customers. He is one of the reasons I leased a GV70 a couple of months ago for my wife. Works with my schedule and if Service is backed up--let's me know early in the afternoon so I am not hanging around all day wiating for the vehicle to be ready. He's the best. Mickey Cummings. More

Thank you Tim Hodder for making my service experience top notch. It was by far the best that I have received so far! notch. It was by far the best that I have received so far! More

I just had maintenance service. I was in and out in just over an hour which is fine. My one complaint, and at this point it is theoretical, is that I am outside the three year w I was in and out in just over an hour which is fine. My one complaint, and at this point it is theoretical, is that I am outside the three year window for concierge service and they won't promise me a loaner, even on a scheduled appointment. Because this was a quick in and out it wasn't an issue. I used to drive BMWs and always had loaners. If my car had a problem, I would call and they would say come on in and always provide a loaner to me. I expect that level of service from Genesis and, hopefully, will get it if I need it. Promising a loaner should never be an issue on an appointment at a luxury car dealership. More

Service was excellent and comparable to the level of service I have received at other premium vehicle service departments. service I have received at other premium vehicle service departments. More

Wonderful people, prompt service, everything done as and when promised. Overall a very enjoyable experience. when promised. Overall a very enjoyable experience. More

Very efficient, everything on time and was exactly as described for things that were done described for things that were done More