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151 Reviews of Genesis of Naples - Service Center
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February 08, 2025
JC was the most courteous and helpful service man I have ever met! He was great ever met! He was great More
by peckle00
Verified CustomerEmployees Worked With
February 07, 2025
Amazing Experience… all work was completed on time and the scratches on the Drivers side door panel were removed!! the scratches on the Drivers side door panel were removed!! More
by jonesnaples
February 07, 2025
Great costumer service can’t complain, it was a wonderful experience. I recommend at all times experience. I recommend at all times More
by CARMENCURTIS12
Employees Worked With
February 07, 2025
Easy scheduling. Good service while there. Only issue is at 5 the nite before you canceled my loaner. Poor form. Good service while there. Only issue is at 5 the nite before you canceled my loaner. Poor form. More
by kmsteele1
Employees Worked With
February 05, 2025
Dealership performed all the necessary repairs and Peter was very pleasant to work with, however, having to leave your vehicle for almost one month is unacceptable. Genesis did cover my rental, and that is was very pleasant to work with, however, having to leave your vehicle for almost one month is unacceptable. Genesis did cover my rental, and that is much appreciated, but getting parts to the service department should be a priority. More
by jeannepic
Employees Worked With
Peter Franks
February 03, 2025
I'm sorry to say that service from this dealer does not compare well. Twice I was told there would be a loaner car for when I brought my GV80 in for service, only to learn at the last minute that no loaner compare well. Twice I was told there would be a loaner car for when I brought my GV80 in for service, only to learn at the last minute that no loaner cars were available after all. It was too late for me to not have a car as I am a business owner with obligations, so I had to keep rescheduling, and was 2,000 miles overdue for the service when I could finally get in! Thank God they offer the valet service - but you have to plan quite far in advance to get that. For the cost of this car, I expect much better treatment when it comes time to service - like I used to get at the BMW and Volvo dealerships. More
by sharon43
Employees Worked With
I'm sorry but I forgot his name. He served as the valet and was superb.
February 03, 2025
Scheduling an appointment is impossible. The APP never has dates available 3-6 months out to schedule. Left (2) voice messages with service trying to schedule 8,000 mile service and no on The APP never has dates available 3-6 months out to schedule. Left (2) voice messages with service trying to schedule 8,000 mile service and no one returned my calls. On my third attempt to schedule an oil change, it took 30 days to get in for service. My appointment on Saturday went well other than no loaner cars available. To compete with BMW service level, Genesis needs to step up their service game. . More
by davidc16
Employees Worked With
Parker
