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Genesis of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.7
334 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 334 reviews

March 10, 2025

Very professinal approach to idenitify the customer's interest in the automobile that they are looking to purchase. Collective effort by the entire staff was productive in finding the right vehile and m More

by MDEANHAINES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dana Millang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 09, 2025

I had a good experience with Genesis of Naples this past week. Thank you very much. More

by tom@sirgrout.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 08, 2025

Too overwhelmed with customers that they cannot handle the business. Six weeks wait too get an oil change is unacceptable. Waiting area 5 chairs. Not a class experience. Sorry I didn’t stay with Lexus More

by MARVGROSSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richeka "Ricky" Providence
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 08, 2025

Professional services and friendly personnel provided in a clean environment. Use of Uber was appreciated. More

by JUDYHREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
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March 08, 2025

They usually handle all issues well and communicate clearly without being “pushy.” They are honest, helpful and thorough. More

by RPSTANGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel, Peter Franks, DJ Davis
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March 08, 2025

Always professional! Extremely knowledgeable! Great attention to the needs of the customer! Always on time! Pavel, Peter, and JC are superb!! More

by Charleskrulak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavel, Peter, JC…all superb!
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March 08, 2025

JC in service is young and a real pro. I hope he'll be around with them a long time. He has a good future ahead of him. More

by gailnorthstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
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March 06, 2025

Wait time for appointments is too long. My experience has been that it takes 4+ weeks to get your vehicle in for service. More

by m.c818595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
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Mar 06, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback about the wait times. We understand how important timely service is and apologize for any inconvenience you've experienced. Depending on the service, an appointment may not be necessary. Please reach out to me so that I can address your concerns promptly. Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

March 05, 2025

Service dept diagnosed my cars problems , ordered parts, will call when parts arrive and can take in for repair. Everyone courteous friendly professional and helpful. On complaint, is you are too busy call More

by RKMARCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Panel took care of me
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Mar 06, 2025 -

Genesis of Naples responded

Thank you for your feedback! We're glad to hear our Genesis of Naples team provided courteous and professional service. We apologize for the wait time and appreciate your patience as we work to accommodate all our customers efficiently.

March 04, 2025

I just had my first service on my 2025 Genesis GV70. I didn't lease the car from Genesis of Naples, but chose to go there because of a poor experience with the dealer that I leased the GV70 from. JC is More

by cudaus1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy Jo Mannering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC Davies
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Mar 05, 2025 -

Genesis of Naples responded

Thank you for choosing Genesis of Naples for your service needs! We're delighted to hear that JC and Sammy Jo provided such a seamless experience, even with the added convenience of home pick-up. We appreciate your recommendation and look forward to serving you again in the future!

Mar 05, 2025 -

cudaus1 responded

I look forward to doing business with you again for my service needs in the future.

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