Gene's Chrysler Dodge Jeep RAM
Fairbanks, AK
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171 Reviews of Gene's Chrysler Dodge Jeep RAM
Overall great experience! We are very satisfied with our purchase and attitude of the staff. Highly recommend choosing Genes for your next purchase We are very satisfied with our purchase and attitude of the staff. Highly recommend choosing Genes for your next purchase More
Great deal all involved were very helpful throughout the complete process of the purchase and getting my personal items from one vehicle to the other complete process of the purchase and getting my personal items from one vehicle to the other More
The worst communication j have ever experienced. No care for anybody or anybody else time. No call back no information literally radio silence for 8 plus days until I could go in, in person. No care for anybody or anybody else time. No call back no information literally radio silence for 8 plus days until I could go in, in person. More
Honestly the best trip I ever had when dealing with the service department. This was by for the fastest and easiest repair I’ve ever had done. What I experienced was not expected. Amazing service Thank you service department. This was by for the fastest and easiest repair I’ve ever had done. What I experienced was not expected. Amazing service Thank you. More
Brought car in for intermittent oil light. Even with a trouble code say they couldn't identify cause and wanted to do more than $1000 in other services. Recommend an oil change, even though ve Even with a trouble code say they couldn't identify cause and wanted to do more than $1000 in other services. Recommend an oil change, even though vehicle had one very recently. Even said unable to duplicate problem Even though same issue occurred all the way home. More
Don't know why a spark plug replacement needs a senior technician to do it, who is going to be obviously busy for a month at least!! Was really hoping to get my car fixed and not having to wait a month an technician to do it, who is going to be obviously busy for a month at least!! Was really hoping to get my car fixed and not having to wait a month and half to get it back, with no temporary car offered or anything! The service agent did her best to accommodate me and answer my questions, so that was very helpful but severely disappointed in Genes for firstly not having many more able technicians who can do such basic repairs on cars. Should really start hiring more technicians if this is how long it takes to get such work done. Whenever I mentioned this to anyone, they all laughed or look amused that it takes such a long time to get it fixed. I ended up taking it to someone else, who looked at my car, and are fixing it within few days and yes they are reputable repair shop as well, recommended to me by my insurance company no less. Hope Genes get better in the future, as it would be shame to not get my car fixed from my cars dealer!! More