Gene's Chrysler Dodge Jeep RAM

My husband and I bought an used vehicle from the dealership back in November. We figured we would invest and pay $4000 "2 year warranty" since our truck had about 100,000 miles on it (2002). It is o dealership back in November. We figured we would invest and pay $4000 "2 year warranty" since our truck had about 100,000 miles on it (2002). It is our only means of transportaion and we both have jobs. Anyways, about Feb we noticed our heater wasn't working properly so we checked it out then figured "hey let's bring it in we have our insurance & warranty". To make a long story short it took them over 2 weeks to fix a minor problem (changing a thermostat), they ordered new parts (charged to our bill) that we never agreed on, told my husband that we needed additional work (that didn't needed to be done), and when I called to cancel because their insurance no longered covered the rental car/ I was taking it elsewhere they miraculously began servicing our truck. The funny thing is "they claimed to have started on our truck two days prior but the actual service work only took 1 hour. So a brand new vehicle maybe, their SERVICE department HECK NO! O and a few miles after we got our truck back our engine light came on. Got it checked elsewhere come to find out they messed up our truck more. We ended paying more money WITH the warranty More

After spending $2600.00 in service, and having my car there for a week, they still didn't fix the problem. The customer service was horrific. We could never get a call back about what was wrong or an upd there for a week, they still didn't fix the problem. The customer service was horrific. We could never get a call back about what was wrong or an update. They lied and said they didn't have our phone number, when we had to give it to them to make the appointment a week prior to having it towed there, and after 2 days of it being there. Susan was the service advisor - what a joke! She did everything but advise us. The service manager Terry could care less, and his supervisor Lane, basically said I was lying about the bad customer service!!! I can't believe on their website they advertise they have a 5 star cutomer satisfaction award. I am going to look into that and hopefully hold them accountable. They have absolutely no ACCOUNTABILITY! More

Be aware that the service dept. for this dealership will try and rip you off. They lie to make money. They will tell you that your vehicle needs things done to it, then feed you a "sale" they just so happ try and rip you off. They lie to make money. They will tell you that your vehicle needs things done to it, then feed you a "sale" they just so happen to be having on that particular item they claim you need done. GET A SECOND OPINION before believing anything they tell you! More