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Gene's Chrysler Dodge Jeep RAM

Fairbanks, AK

4.3
171 Reviews

3400 S Cushman St

Fairbanks, AK

99701

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171 Reviews of Gene's Chrysler Dodge Jeep RAM

May 03, 2015

Oil change Their fast lane oil change service was very detailed with their 16 point inspection. The only down side was that they found a repair need and they wer More

by Zdouma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get it
April 22, 2015

Very friendly staff Great and very helpful staff from the shuttle driver, techs, sales team and customer service. I felt they went above and beyond to help me out. Plus I More

by Hammerhead785
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
March 25, 2015

Two Months, Still Don't Have My Van Back First of all, this is not about an individual at the dealership. We were going to buy a new vehicle this year and planned to use Jim McCann who is a w More

by Carless in Fairbanks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept and Mechanics
March 03, 2015

Good experience I went to Gene's Chrysler to purchase a Jeep Grand Cherokee Limited. I knew what I wanted and that is exactly what I got. The process was easy. My sal More

by roelani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McCann
February 26, 2015

Fabulous and fast when closing Fabulous and when finalizing went quickly which I loved. Lane spent over an hour with me going over all of the features and was very patient and thoro More

by Tsharp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lane Nichols , jr
February 16, 2015

Trailhawk down! I only wish that Yelp offered less than one star because this dealership deserves nothing short of a lump of coal. On Sunday Feb 1, our brand new Jee More

by hollywood1178
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry Shepherd, Lane Nichols
February 08, 2015

Sales department good, Repair shop not so good. The customer service in your sales department is excellent. I have had issues with the repair shop which makes me hesitant to purchase again but am gi More

by Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lane Nicholes Jr.
April 14, 2012

I have had a HORRIBLE experience thus far with the customer service in the service department. I have a certified pre-owned vehicle still with the original warranty. The warning light that indicates t More

by misskrys_22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jade, Terry
April 06, 2012

My husband and I bought an used vehicle from the dealership back in November. We figured we would invest and pay $4000 "2 year warranty" since our truck had about 100,000 miles on it (2002). It is o More

by Alaska11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim and female service desk employees
December 13, 2011

After spending $2600.00 in service, and having my car there for a week, they still didn't fix the problem. The customer service was horrific. We could never get a call back about what was wrong or an upd More

by metnov10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan, Terry, Lane
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