Gene's Chrysler Dodge Jeep RAM

Crap Stealership. My battery failed, RAM was a year and a half old and under 12,000 miles. During the cold snap, but the battery was not frozen and was not abused. My battery failed, RAM was a year and a half old and under 12,000 miles. During the cold snap, but the battery was not frozen and was not abused. NAPA did a load test and it failed. I contacted Gene's Parts to see if they had one. They said yes, but not allowed to sell them, saving for service department. He transferred me a lady in service. She told me that she couldn't get me in for over a month and that "BATTERIES IN ALASKA ARE NOT COVERED UNDER WARRANTY IN ALASKA". I researched it, that is a lie. I bought a NAPA Battery. I contacted Gene's and asked to speak to the GM. NO ONE would tell me the name of the GM or any contact information or transfer my call to them. And, I was being very polite. What??? If you are having that issue too, his name is Lane Nichols. So, I wrote him a letter telling him that I was lied to and based on that lie, I bought a battery at NAPA and wanted them to reimburse me for the cost. He called me at night and told me he would contact Stellantis and get back to me the next day. The next day a woman named Susan called me back instead of Lane. Susan must be a muckity muck as somewhere in their advertising her direct email is listed. She confirmed that I was lied to and she was going to make sure to correct the woman who lied, like that made any difference to me. She told me I would have to contact Stellantis myself and then went on to give me about 6 reasons Stellantis was not going to help me. I contacted them, never heard back. So, I wrote another letter to Lane asking for Gene's to reimburse me. It was like $250. I explained that my loss was because of a lie told by his employee and asked him to do the right thing and reimburse me. A couple days later I got a call from them, but I couldn't take it at the time and they left no message. I hoped I would find a check in my mailbox, but no. So, I was lied to by the woman in the service department. Lied to by Lane Nichols. Lied to by Susan, who said that this was not their problem, it was a Stellantis problem. Gene's, a division of Dewey Skrewum & Howe. If you are reading this, do yourself a big favor and avoid this dealership, and RAM for that matter. Lane, if you see this, you have the receipt, you know what happened, you have my address, write the check. Are you a dealership or a stealership? Based on latest reviews I see, looks like the latter. More

Great experience. Jacob was great to deal with and very knowledgeable. The whole experience was awesome. Jacob was great to deal with and very knowledgeable. The whole experience was awesome. More

The service center is still as incompetent as ever. DO NOT WASTE YOUR TIME OR MONEY on these people who don't listen, don't communicate with you, don't honor your time/appointment, can't follow instruc DO NOT WASTE YOUR TIME OR MONEY on these people who don't listen, don't communicate with you, don't honor your time/appointment, can't follow instructions, do not care or want to do the work, are rude and unreliable. It is a joke of a repair shop. I have honestly never had worse customer service in my life. We had multiple issues with the way they handled our situation. The most laughable one was when they told us they couldn't mount the spare tire underneath the vehicle (we asked them to fix the broken mechanism and then mount the tire once it was fixed) because there was no spare tire. It was in the back of the vehicle. They never looked, they never asked us (I told them it was there) and they didn't fix the broken mechanism! It's truly a miracle they can operate such a failure of a business. More

Worst dealership i have dealt with, bought a truck out of state and shipped it up here for 3.5k and still saved close to 10K. The service department ordered the wrong part, I have had to bring multiple veh state and shipped it up here for 3.5k and still saved close to 10K. The service department ordered the wrong part, I have had to bring multiple vehicles there multiple times for the same problem because they didn’t fix it in the first place. They also will charge you 225 per hour every time you have to bring it back if it’s not covered under warranty. So you pay 225 for them to not fix your problem, and when you bring it back they charge another 225 to look at the same problem they didn’t fix. The turn around in the service department is terrible, I keep having to work with people that have only been working there for 2 weeks, and they are trying to learn. One of them even said they would be xxxxxx if they were in my situation, Being the only CJDR in Fairbanks, they just get away with being garbage. More

Hard working sales department. Thanks for getting me into truck I wanted. Finance was very helpful and beyond kind as well. Thanks for getting me into truck I wanted. Finance was very helpful and beyond kind as well. More

Very easy to work with. Everyone was extremely helpful. Thank you for all your help Everyone was extremely helpful. Thank you for all your help More

Was a very smooth experience overall. They understood what we were after and didn’t skip a beat on finding what we wanted. They understood what we were after and didn’t skip a beat on finding what we wanted. More

This was a very easy process. Sam was so helpful! I love my new Rubicon. Sam was so helpful! I love my new Rubicon. More

Sales staff was Friendly, knowledgeable and worked on finding financing that’s affordable and scheduled for my needs. finding financing that’s affordable and scheduled for my needs. More

Friendly and attentive service and assistance. There was alot to go over in the purchase but the salesman was patient and interactive. There was alot to go over in the purchase but the salesman was patient and interactive. More