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Gene Messer Toyota

Lubbock, TX

4.7
1,133 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,133 reviews

March 30, 2026

I ton my car in for a check engine light. When they told me what the problem was I explained that the radiator was previously replaced by an auto body shop because I hit a deer over a year ag More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. If you would like to discuss this issue further, please reach out to me directly, thank you for your time. Dave Randall Service Director Group 1 Toyota Hub City 806-748-4801 drandall@group1auto.com

March 27, 2026

I have my Lexus serviced at Gene Messer Toyota. They have always been very accommodating and reliable. In addition they make you feel like they genuinely appreciate your business. This is such a sh More

by fwsmithauto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack , Dave Randall , Jesse Paez
Mar 28, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 26, 2026

They’re great. The staff is incredibly kind, and their work is clean and honest. Prices feel very fair. The interior is clean and comfortable. All around a very goo More

by jonnie.hesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2026 -

Gene Messer Toyota responded

Hi, thank you so much for your positive comments about Gene Messer Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 26, 2026

Service is great as always! Bryan is always helpful. We appreciate him. Thanks for everything. More

by Fallon Jernigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Womack
Mar 28, 2026 -

Gene Messer Toyota responded

Hello Fallon, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 25, 2026

The personal at this place is exceptional…… Caring and attentive especially. My service was promote and complete. More

by maedean.erb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick and Matt
Mar 28, 2026 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2026

Good Service Friendly Staff Well educated Technician Lots of Inventory Flexible Time Quick and on time More

by Bao Bui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2026 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 24, 2026

Super easy to book appointment online and the service providers where super professional and kind. Was able to get in and out, I defiantly recommend going on a Monday when it is less busy. Was in and out More

by sarahhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
Mar 26, 2026 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 21, 2026

This dealership is by far the best place ever. The work is perfection and the staff is stellar from Dave Randall, Matt Walker the service manager to all advisors. They have an A+ rating. More

by grayhorselover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2026 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Hub City! We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2026

Adam was very courteous and professional about getting the job completed. Waiting time was minimal. More

by leatherrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2026 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 18, 2026

Went to have my vehicle serviced. Four people sat at their stations avoiding eye contact with me while one guy checked in a vehicle ahead of me. Ten minutes later, another vehicle arr More

by fiveinaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Mar 21, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to our attention. I apologize for this situation as it is not normal for these types of things to happen. Please reach out to me directly to discuss the issue as I would like to get this resolved for you. Thank you for your time. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

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