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Gene Messer Toyota

Lubbock, TX

4.7
1,180 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,180 reviews

July 22, 2026

Great communication from the problem to the price and done on time. Have been going there for years and will continue to do so More

by Augustine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse
Jul 24, 2026 -

Gene Messer Toyota responded

Hi Augustine, thank you so much for your positive comments about Group 1 Toyota Hub City! If you have any further questions, please give us a call. We're always happy to help!

July 22, 2026

I always receive the best service here. Nice and friendly every time. I would highly recommend! More

by mekay9787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jul 24, 2026 -

Gene Messer Toyota responded

Hi, thank you so much for your positive comments about Group 1 Toyota Hub City! Thanks again for the recommendation, and have an amazing day!

July 21, 2026

Waiting for an oil change was quick and staff was courteous and prompt. Very satisfied with SERVICE.. More

by markfranco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Paez
Jul 22, 2026 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 21, 2026

I had an excellent experience buying my car from Group 1 Toyota. Nieves Garcia was friendly, knowledgeable, and made the entire process easy and stress-free. He took the time to answer all my questions, kep More

by luciocastro16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2026 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2026

Got a nail in the tire, went in to get 4 new tires since it was around that time anyway. The guys here sold me three tires left the spare and the flat tire. Never returning here to these geniuses. More

by Gerardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I apologize for the mixup. If you would like to discuss the situation further, please reach out to me directly. Thank you for your time. Dave Randall Service Director Group 1 Toyota Hub City 806-687-1252 drandall@group1auto.com

Jul 21, 2026 -

Gerardo responded

Give me a break. I called, I texted. Zero response. Zero. Save your useless cut and paste apology.

July 16, 2026

I started this process 3 months ago and looked at every Brand available from Ford, Nissan, Chevy and GMC and ended up at Toyota. When I ended up at Gene Messer (Group 1) it was merely to look at and test d More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Vaden, Luke Mason
Jul 17, 2026 -

Gene Messer Toyota responded

Thank you for your thoughtful feedback and for sharing your experience. We’re thrilled to hear Austin went above and beyond to understand your needs and work within your budget to find the right truck. We also appreciate your honesty regarding the features you had to give up, and we’re grateful for your recommendation of Austin and our team. We look forward to serving you for many years to come and congratulate you on your new truck.

July 16, 2026

David Kirkham was very professional,knowledgeable and personable. He conscientiously addressed my questions and kept me informed all through the process with my 2026 Tundra. I will gladly do business wit More

by ptilson9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kirkham
Jul 17, 2026 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2026

Service was quick and staff is genuinely friendly and helpful. I always prefer this service center over the others. More

by Naclandstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Jul 17, 2026 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 14, 2026

Professional, friendly, helpful, very nice people, the bathrooms are 100+/100, nicest bathrooms I’ve ever seen in a car dealership. If you need a salesperson, use Amanda Walker. She’s the best! More

by kim.turner.pole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Walker, Josh Short
Jul 15, 2026 -

Gene Messer Toyota responded

Hi Kim, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

July 11, 2026

Had an appt for an oil change and it was a Very wonderful experience! From the initial text to set up the appt to the explanation of the bill. Everything was so great. More

by diane.abbott1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2026 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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