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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,147 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,147 reviews

April 30, 2026

Friendly fast service provided by the sales person and sales assistant manager. Both were attentive and helpful in making this experience special! More

by Michelle123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Mason and Austin Vaden
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May 14, 2026 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 29, 2026

Everyone was very nice & helpful! First time here. Service took less time than expected. Will use again. More

by hdrod38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2026 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 25, 2026

Always friendly and helpful, great service that addresses all my needs. I have continued to use them since 2012 and have always been treated great More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Elliott
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Apr 27, 2026 -

Gene Messer Toyota responded

Hello Larry, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 23, 2026

They’re very professional and providing excellent services! Thank you for doing the good work! More

by Ching
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
Report | Print
Apr 26, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2026

I have purchased at least 12 vehicles from this great dealership in the last few years. I have always been treated well and look forward to my next purchase More

by Ray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Sheaffer, Eric Granillo
Report | Print
Apr 26, 2026 -

Gene Messer Toyota responded

Hello Ray, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2026

Great customer service. ...and very friendly. Great teamwork and communication. Everyone seemed to be very respectful. Thank you 😊 More

by Irenep43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 21, 2026

The best around, always quick and efficient! Hospitality is always a 10/10! Everyone always has a smile on their face! More

by reyesjordan03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
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Apr 25, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 18, 2026

I took the car in for recall work, and it was not starting. They said battery was fine. I leave dealership and two hours later, it won’t start again. They made no effort to make it right except for m More

by Mindydewbre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
Report | Print
Apr 23, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I want to apologize for the inconvenience this may have caused and would like to try and make the situation right. Please feel free to reach out to me directly at your convenience. Thank you for your time. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

April 15, 2026

Clean, friendly competent Time between drop off (8am) and call with estimate of repair (after 1pm) was long in my estimation. However after that job was completed quickly and correctly. More

by FJ4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry can’t remember
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Apr 20, 2026 -

Gene Messer Toyota responded

Thank you for your feedback! We're glad your repair was completed quickly and correctly. We'll work on improving our communication so that the time between drop off and estimate is shorter next time. Your satisfaction is our top priority.

April 15, 2026

I left to get my truck fix and came back with things that were not wrong but now it is. My cruise no longer works and my collision light is on and never has been but picked up my truck. And now yall want me More

by monica_mayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Apr 17, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. Please reach out to me directly so we can discuss the issue and try to get it resolved. Thank you for your time Dave Randall Service Director 806-748-4801 drandall@group1auto.com

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