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Gene Messer Toyota

Lubbock, TX

4.7
1,180 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,180 reviews

July 10, 2026

Outstanding! ! The staff and quality of the service department are top notch!! Thank you much More

by sullivan.gs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Jul 10, 2026 -

Gene Messer Toyota responded

Hi, thank you so much for your positive comments about Group 1 Toyota Hub City! Feel free to reach out to us if you need anything. Have a wonderful day.

July 08, 2026

I everyone was great! I just wished they had the capability to wash the vehicle after service. More

by gigglegryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Jul 10, 2026 -

Gene Messer Toyota responded

Thank you for your feedback! We're thrilled to hear that your experience with us was great. We'll definitely take your suggestion into consideration and work towards providing a full service experience in the future. Thank you for choosing us!

July 08, 2026

Very fast service from start to finish Courteous and attentive to needs. Best service I have received More

by mikechism4400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2026 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 06, 2026

Took time to address my concerns and figure out what was causing a noise in my vehicle. Kept me updated on the progress. Very friendly, customer service oriented. More

by Oreianquinby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kirkham
Jul 07, 2026 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 03, 2026

I don't like to visit this dealership most of the time. When I bought my previous Toyota, they refused to sell me one for a reasonable price. I bought in Dallas and saved around $10,000. So when I bought More

by jocrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby
Jul 06, 2026 -

Gene Messer Toyota responded

Thank you for bring this to our attention. I apologize for any mis-communication. Please reach out to me directly to discuss the issue further. Thank you for your time. Dave Randall Service Director Group 1 Toyota Hub City 806-687-1252 drandall@group1auto.com

July 01, 2026

They seem to be reliable and trustworthy. Everyone is friendly and the service doesn't take too long. More

by bryanfb68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2026 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2026

Adam was excellent with the expertise of checking me in taking my information and informing me of recall etc. He took his time even though he knew I was in a hurry but very patient with me. Thank you Adam More

by Mama Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam P
Jul 02, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2026

Everyone was very nice and helpful. Koby was the service tech and very helpful and answered all my questions More

by TEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Koby
Jul 02, 2026 -

Gene Messer Toyota responded

Hi Tep, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 26, 2026

Our salesman Jeremy was great. Didn’t waste our time and showed us everything we wanted to look at. Will be my first stop when I buy my next car. More

by nathans831
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Heald
Jun 27, 2026 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

June 25, 2026

they call uber so you have a ride while they work on your car and the repair appears good More

by Jnislar
Recommend Dealer
Yes
Employees Worked With
Jesse
Jun 26, 2026 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!