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Gene Messer Toyota

Lubbock, TX

4.7
1,112 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,112 reviews

November 05, 2025

Staff was friendly and professional went for a oil change I was in and out in 45 minutes More

by bnereck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2025

Everyone from the sales staff to the service department are exceptionally helpful. Great people with a great brand! More

by djohnkinman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2025

I had an online appointment and experienced good, fast service. Service was completed in less than 2 hours. More

by Rodney.keeton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2025 -

Gene Messer Toyota responded

Thank you for your visit. Please contact us if there's anything we can do to make your next visit a 5-star experience for you! Brady Keys General Manager bkeys@genemesser.com

October 30, 2025

Very professional and also friendly They wait time wa very was prompt and they finished quickly More

by grandsal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2025 -

Gene Messer Toyota responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 29, 2025

Fantastic from manager Brady to service department that includes Dave, Matt, Colby and all I have had any dealings. The whole team makes me feel wanted. More

by sherrillpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Dave, Colby, Adam
Oct 30, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 26, 2025

Toyota always takes care of me. Today I was under the care of Kolby. He was quick and efficient with the details in regards of my car. Because of their great services a team I alway More

by karina438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Oct 27, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2025

Great communications. Vehicle ready when promised. This was a warranty service and they provided us rides to and from. More

by daveandkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Oct 27, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 23, 2025

Great place. Everyone so helpful. 49k maintenance on vehicle. I was in and out pretty quickly. Very professional More

by javier.valensuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2025 -

Gene Messer Toyota responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2025

We had an appointment for an oil change And it still took over 2 hours. More

by Mark Hegi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2025 -

Gene Messer Toyota responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me directly. Dave Randall Service Director Gene Messer Toyota 806-748-4801 drandall@group1auto.com

October 22, 2025

I had a very good experience. That's the quickest I've ever been able to get out of a dealership. Luke was great to work with. More

by drovefromWeatherford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Schaffer
Oct 23, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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