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Gene Messer Toyota

Lubbock, TX

4.7
760 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 760 reviews

November 19, 2024

Very good dealership to work with! Has very helpful to deal with. and very reasonable to deal with. More

by brdog789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 21, 2024 -

Gene Messer Toyota responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2024

They got my car serviced very quickly, however the attitude of many of the workers were very poor and looked like they didn’t want to talk to me. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 21, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (888) 212-9592.

November 18, 2024

Things have improved the last couple of visits. Staffing seems better, and the service adviser actually seemed interested in doing a good job. More

by Allencat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Nov 21, 2024 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 17, 2024

I was pleased by how Fast and smooth the process was and great friendly customer service More

by cacyjack
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Casey Bolyard
Nov 18, 2024 -

Gene Messer Toyota responded

Hi! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 16, 2024

I would never think about taking my car anywhere else. The service is great and they never make recommendations for things that I don’t need. More

by slover.gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie and Colby
Nov 18, 2024 -

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota. Until the next time we meet, take care!

November 16, 2024

Gene Messer Toyota provided exceptional service during my recent truck maintenance visit. The staff was incredibly professional, ensuring a fast and efficient experience. I felt welcomed throughout the proce More

by busby.craig1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
Nov 18, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 14, 2024

I love doing business with Gene Messer Toyota. They are always so kind and helpful when I need them. More

by CC2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Short/Colby Cook*****
Nov 18, 2024 -

Gene Messer Toyota responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 14, 2024

Kind, quick, no hassle! Great folks!! They had a huge selection to choose from and answered all our questions. More

by Scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chester
Nov 18, 2024 -

Gene Messer Toyota responded

Hi Scott, thank you so much for the positive review! If you have any further questions, please don't hesitate to reach out!

November 12, 2024

Best service every time. Would not go anywhere else. Great customer service and always take the best care of my vehicle. Never try to con me into getting more than what is ac More

by Cynlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Nov 14, 2024 -

Gene Messer Toyota responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 11, 2024

Thanks Sir Bryan Womack and the service team for the great service you have extended to me and fixing my car. Thank you for your professionalism and great customer service! More

by cdbueno_ph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Nov 12, 2024 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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