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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
691 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 691 reviews

September 03, 2024

Had an excellent experience with Jake. Thank you for getting us set up in our new Sequoia More

by Fezkx97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chester
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Sep 06, 2024 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

September 03, 2024

We’ve purchased from this dealership 3 times. Every experience has been great! The service department is excellent and honest. The sales staff is very helpful even if they aren’t your specific sa More

by Taco68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasiahs Jimenez, Joe Enriquez
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Sep 06, 2024 -

Gene Messer Toyota responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

September 01, 2024

We had a recall repaired but did not check anything else, fluids, air pressure like the invoice said they did…. . Still had a tire at 23psi… why? More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
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Sep 01, 2024 -

Jason responded

Had a recall repair and my invoice stated they checked fluids and tire pressure…we were told car was repaired and picked up….still had low tire symbol on my dash and tire at 23psi

August 31, 2024

Great service. Prompt, responsive and professional. Vehicle selection and inventory was ample. Negotiations and closing went quickly. More

by Slouch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chester and Josh Short
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Sep 05, 2024 -

Gene Messer Toyota responded

Hi, we are so happy to read such a great review about Gene Messer Toyota! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2024

They didn't review with me what they had found wrong . Instead just sent unaware out the door with things that could have been fixed easily, lights, filters and the like. More

by david_57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 06, 2024 -

Gene Messer Toyota responded

David_57 Thank you for your feedback about the lack of communication, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Dave Randall Service Director drandall@GeneMesser.com

August 30, 2024

Best service adviser today Bryan Womack. Thank you for your customer service ! Only dealership Gene Messer Toyota Lubbock we have had satisfaction for 11 years ! More

by mykasba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
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Sep 01, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found Bryan to be so supportive during your experience here at Gene Messer Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

August 30, 2024

They did a great job! I was very pleased with the work they completed on my truck More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 02, 2024 -

Gene Messer Toyota responded

Hello Joe, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

Always professional and never try to upsell more work than necessary. I totally trust this dealership with my Toyota Tacoma. More

by dbrewer79423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor - Kolby
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Aug 31, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

Casey Bolyard is an excellent salesman. He got me everything I wanted. Thank you for everything More

by jherrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Bolyard and Joe Angel Enriquez
Report | Print
Aug 29, 2024 -

Gene Messer Toyota responded

Hi Jherrera, we are very happy Casey have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2024

The service was quick and efficient. Adam was very friendly and sent me regular updates. More

by Shmitchell50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in the service depaetmnet
Report | Print
Aug 31, 2024 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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