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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,133 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,133 reviews

December 09, 2025

They were very thorough and the staff is very friendly. My vehicle was finished in a timely manner. More

by dsoakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 07, 2025

Im not sure if they do tire rotation. Inflation is the same tire, same location same low psi.. More

by my
Recommend Dealer
No
Employees Worked With
Brady Keys
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2025 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. Please reach out to me directly as I would like the opportunity to get this corrected for you. Thank you for your time. Dave Randall Service Director Gene Messer Toyota 806-748-4801 drandall@group1auto.com

December 06, 2025

I have had my truck in the service department several times. Each time there has been an issue. Each time excuses were made. Not a single person has stepped up and made an attempt to make things right. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Dec 10, 2025 -

Gene Messer Toyota responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me directly. Dave Randall Service Director Gene Messer Toyota 806-748-4801 drandall@group1auto.com

December 02, 2025

Excellent service from this dealership! Nieves Garcia did an excellent job of matching my needs list with a vehicle. Love my new RAV4 Limited! Knowledgeable, fast and friendly service More

by sharon.whittington48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exparza, Nieves Garcia, Eric
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Dec 03, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! If you have any further questions, please don't hesitate to reach out!

December 02, 2025

They are the best and I hope they keep it up for ever thank you More

by Majesticuniversalsun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of them
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Dec 03, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

December 01, 2025

If I brought my own air filter for the oil change, why am I getting charged $10 for installation when I bought the vehicle there with y’all? More

by Ricroberts631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Dec 03, 2025 -

Gene Messer Toyota responded

I am sorry for any miscommunication during the last service visit. Please feel free to reach out to me directly through email or phone with any questions or concerns and I will be happy to assist. Thank you for your time. Dave Randall Service Director 806-748-4801 drandall@group1auto.com

November 30, 2025

Very good service fast and professional I would recommend to others I will go back for my next service More

by Davjimenez0512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2025

They have always treated me very well. I never have to worry about them taking care of my vehicle and treating me fairly. More

by skhair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda, and matt
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Dec 01, 2025 -

Gene Messer Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

November 29, 2025

The service was great today! They took care of my car needs and went beyond! More

by 1MICHAELMEZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Nov 29, 2025 -

1MICHAELMEZA responded

I want to commend Adam for going above and beyond during check in this morning. I pointed out a loose dome light and a back wiper that was not working right. He took care of both problems without hesitation! I am truly grateful and impressed! Thanks, Adam for going above and beyond!

November 27, 2025

Quick & friendly check in. Took care of my oil change & gave me a plan for my services without feeling of pressure. More

by Cincovp05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam B. Service center
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Nov 29, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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