Back

Gene Messer Toyota

Lubbock, TX

4.7
689 Reviews

6102 19th St

Lubbock, TX

79407

Directions

By Type

Showing 689 reviews

September 11, 2024

Kade Riney was awesome to work with. Financing manager was very efficient and easy to work with. Overall, great buying experience. More

by kyleg995
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Riney, Brandon Krawford
Sep 12, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

September 10, 2024

Took my car in for Toyota care maintenance and they made it quick and easy with same day appointment and service, thanks Matt! More

by mistyraescout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service -Matt
Sep 13, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. We are always more than happy to assist you if anything else comes up. Take care!

September 10, 2024

They were very professional and did great work. I would not think about taking my Toyota any where else for service. More

by Dedra Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people only
Sep 13, 2024 -

Gene Messer Toyota responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 09, 2024

Excellent service with great staff. Efficient and honest team who gets the work done. Staff seem to live their work environment. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam -Service
Sep 10, 2024 -

Gene Messer Toyota responded

Hi Susan, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 07, 2024

After making an appt, leaving my car for four hours, picking it up and paying the bill, I realized by morning no work was done. Upon calling them they admitted they never got to my car. They also didn’t More

by Ugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk names
Sep 10, 2024 -

Gene Messer Toyota responded

Ugh, Thank you for your feedback about your recent service issues, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. David Randall Service Director drandall@GeneMesser.com

September 05, 2024

Kolby was very kind. He answered all of my questions and addressed the issue competently and efficiently. More

by melinda.corwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby in service dept.
Sep 07, 2024 -

Gene Messer Toyota responded

Hi, we're happy you found Kolby to be so supportive during your experience here at Gene Messer Toyota. If you have any further questions, please give us a call. We're always happy to help!

September 04, 2024

Very helpful and friendly staff My car was done quickly All my questions were answered More

by pam.mccain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 06, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2024

Adam Baugher and the service team are the best! Excellent customer service and quality of service! More

by BethcareS1155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Baugher
Sep 06, 2024 -

Gene Messer Toyota responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 03, 2024

Had an excellent experience with Jake. Thank you for getting us set up in our new Sequoia More

by Fezkx97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chester
Sep 06, 2024 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

September 03, 2024

We’ve purchased from this dealership 3 times. Every experience has been great! The service department is excellent and honest. The sales staff is very helpful even if they aren’t your specific sa More

by Taco68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasiahs Jimenez, Joe Enriquez
Sep 06, 2024 -

Gene Messer Toyota responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

...
13
...