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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,112 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,112 reviews

November 14, 2025

Tyler was my salesperson and he was patient with me and made the whole process very comfortable. He was absolutely knowledgeable and asked questions that I never knew were important. He maintained his prof More

by franleal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Nov 16, 2025 -

Gene Messer Toyota responded

Hi, thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that Tyler provided exceptional service. We're also glad that Brad in finance was able to make the process smooth. Your satisfaction is our top priority, and we can't wait to see you back at our dealership again.

November 13, 2025

Dealership is friendly the service people were very kind made the whole process super easy More

by Maylee Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2025 -

Gene Messer Toyota responded

Hi Maylee, thank you for your positive review! Our team strives to provide excellent service and make the car-buying process stress-free. We appreciate your support and hope to see you again soon.

November 12, 2025

Colby Watts was very easy to work with and the appointment went well!! 👏👏Thank you!! More

by golfsters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Watts
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Nov 13, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Colby here at Gene Messer Toyota! Thank you again, and have a fantastic day!

November 12, 2025

Gene Messer Toyota and Salesman Doug Stapp are great to deal with! Would highly recommend! More

by JLIT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Stapp
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Nov 13, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found Doug to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

November 12, 2025

As always, service department are well kept. Intake area was very neat and clean along with personal that is very professional as always. More

by Coop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
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Nov 13, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 12, 2025

Took my 2014 Tacoma for service because it would not start after I replaced the battery. They determined it was the starter. They got it fixed and running in just a few hours. Great experience and compe More

by Jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Nov 13, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 11, 2025

They were very helpful. Sean was very accommodating and patient. He took the time to show us the vehicles about a month ago and when we came back last week we wanted him More

by jburris92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Short
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Nov 13, 2025 -

Gene Messer Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to Sean here at Gene Messer Toyota! We hope to be of service to you again in the future. Best wishes, Gene Messer Toyota

November 11, 2025

Great dealing with Tyler, professional, easy to work with, answered all questions. Was concerned with the Wolf pack when entered the front door. Then asked for Tyler, he saved me. More

by Jimmiemace47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Jenkins
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Nov 13, 2025 -

Gene Messer Toyota responded

Hello, we're happy you found Tyler to be so supportive during your experience here at Gene Messer Toyota. We do hope we can be of assistance in the future. Take care!

November 08, 2025

Recommended services for future updates always helpful . Spend a little drive along. Thank you ,Guys. More

by reynaedward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Paez , Colby Watts
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Nov 08, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2025

Service dept has always serviced my Toyotas. Prompt, efficient and professional. All service writers are proficient. ‘18 Avalon is at 70 th mikes, like a new car, because of Messer service pr More

by Susjimbull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service writer, Adam, service mgr. Dave
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Nov 06, 2025 -

Gene Messer Toyota responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota. If you have any further questions, please don't hesitate to reach out!

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