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Gene Messer Toyota
Lubbock, TX
1,157 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,157 reviews
January 29, 2026
Adam is the best service tech Ever. Gene Messer is an high quality dealership. They always provide knowledgeable and courteous service. Gene Messer is an high quality dealership. They always provide knowledgeable and courteous service. More
by kirk.cunningham
January 29, 2026
Best dealer ship around made the process super easy Doug the sales man helped make sure everything played out well the sales man helped make sure everything played out well More
by Chrishtc575
January 24, 2026
Amanda was friendly, knowledgeable, listened to my requests and swiftly offered solutions to expedite the process to shorten my wait time. If you're seeking top tier customer service, typically only p requests and swiftly offered solutions to expedite the process to shorten my wait time. If you're seeking top tier customer service, typically only provided by luxury dealer service drives, look no further. Amanda makes you feel that way every visit (yes...at a Toyota dealer). Keep going AMANDA!! You ROCK!! More
by Elyus
Employees Worked With
Amanda
January 23, 2026
Luke did great job of getting exact Tundra i wanted. Kept on the lookout and notified me when one fitting my criteria was available. Smooth and easy sale. 👍 Kept on the lookout and notified me when one fitting my criteria was available. Smooth and easy sale. 👍 More
by Russell
Employees Worked With
Luke Shaeffer
January 23, 2026
We have been dealing with Toyota for the last 25 years. Their customer service is fantastic. The sales people are great the way they greet us is fantastic. Just great all the way around. Their customer service is fantastic. The sales people are great the way they greet us is fantastic. Just great all the way around. More
by Herlinda Garza
January 22, 2026
This is the first time I used your customer lounge; a vending machine would provide better service! Ha, ha, I’m just joking, I do. not want anyone in trouble. Lane Sullivan is super busy as Sales Manager vending machine would provide better service! Ha, ha, I’m just joking, I do. not want anyone in trouble. Lane Sullivan is super busy as Sales Manager; but is never too busy to say hello or ask if I need anything. Thank you, Robert Andersen More
by robert.andersen0601
Employees Worked With
Cory, Matt (Service) both very helpful
January 22, 2026
everything was made very simple and professional,great customer service,have sent your dealership customers. customer service,have sent your dealership customers. More
by rstanley333
January 21, 2026
We had such a great experience buying our used car at Gene Messer Toyota. I have bought cars from many different dealerships in town; and this by far was the best experience. Our salesman, Johnny, was gr Gene Messer Toyota. I have bought cars from many different dealerships in town; and this by far was the best experience. Our salesman, Johnny, was great and very attentive. It was such a smooth process from arrival to walking out with our new car. I highly recommend visiting them for your next vehicle. More
by claire.yocum
Employees Worked With
Johnny Jimenez
January 19, 2026
Geoff and his financial team were incredible. Everything about purchasing a new car was smooth and flawless. Geoff didn't make us feel pressured or rushed to make a deal- A true stand up salesman Everything about purchasing a new car was smooth and flawless. Geoff didn't make us feel pressured or rushed to make a deal- A true stand up salesman who made us feel welcome and comfortable with our purchase. I would recommend he and his team to anyone looking to purchase a vehicle in Lubbock. More
by J_Johnson1993
