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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,112 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,112 reviews

November 26, 2025

This is my 4th car from them. Always so friendly and trustworthy. Will be back for my next Toyota too. Geoff was the best! More

by stone.shannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff Schramme
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Nov 26, 2025 -

Gene Messer Toyota responded

Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2025

Luke S. was so helpful!! He took his time to explain things, was never pushy. More

by 19dogmom60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke S.
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Nov 26, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 22, 2025

The service staff was very nice but I paid for a full detail and had to return to get my car cleaned and the new radio in my car is loose and is having serious problems. When I returned the service techn More

by Carterprewitt924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2025 -

Gene Messer Toyota responded

I apologize for the bad experience you had during your last service visit. I would like the opportunity to make this right if you could reach out to me at your earliest convenience. Thank you for your time. Matthew Walker Service Manager mwalker@group1auto.com

Nov 26, 2025 -

Carterprewitt924 responded

I am sorry for the bad review. It just upset me because I have had all of my maintenance done at this dealership for the last few years, and I was upset that I got a poor detail for the amount that I paid. The service staff was happy to fix the dirty interior, and they were very understanding when I returned. I will get the radio fixed somewhere else in the future.

November 21, 2025

Friendly and exceptionally competent service. The best service department I have experienced in over 60 years of driving. More

by Richard Rosen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Nov 23, 2025 -

Gene Messer Toyota responded

Hi Richard, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2025

People working at the dealership are very well known about the stuff. Service advisors and technicians will help you out with all your vehicle problems. More

by mohit bhakta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kolby cook, David Kirkham, Bryan Womack, Adam laugher, colby watts, Jesse paez, Amanda Gonzales, Bryan elliott, Matt walker.
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Nov 20, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2025

Friendly, I was greeted as soon as I walked through the door and was offered some water. I really appreciate the hospitality. I even had an issue with the first vehicle I picked out. I was able to bring it More

by Angela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Pineda
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Nov 20, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2025

Cooper was awesome! Very friendly, very knowledgeable. Everything went smooth and easy. Would do business with Cooper again. More

by ashultima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 16, 2025

Good, fantastic job and I appreciate the agent who helped me. I definitely recommend your dealership. More

by 7mcattle23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2025 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 16, 2025

David took care of me and kept me informed about my vehicle will be returning for future service More

by thielchris1979
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David
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Nov 18, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

November 16, 2025

I drove in from Houston when my check engine light came on. I met Adam, and he was friendly, knowledgeable, and welcoming. More

by erivera7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Nov 16, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found our staff Adam to be so supportive during your experience here at Gene Messer Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

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