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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,133 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,133 reviews

May 12, 2026

Easy to make an appointment, oil change was done in timely manner and check out was quick. Really great service department! More

by Pansy.byers376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 12, 2026

This is the 5th new vehicle I've purchased from Gene Messer Toyota! And I never take the cars anywhere else for service! I love Toyota vehicles and I love My Dealership❤️ More

by Margy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STETSON, LUKE, JOE ANGEL, KOLBY C c
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May 14, 2026 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 12, 2026

No hassle transaction in working with my sales rep. He was informed and not pushy. More

by mspeed1962
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

May 09, 2026

Always efficient. Polite and knowledgeable service reps who listen and respect your time. Great communicators. More

by Always toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2026 -

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2026

All the people that I have dealt with have been very supportive, helpful, and professional. More

by tayloretx@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
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May 14, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2026

I took my Tacoma into another shop to get the ac fixed. They replaced broken parts but the AC still didn’t stay on. So I took it to Group-1: they ordered the same parts and said the problem was because the More

by Sven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2026 -

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 30, 2026

Friendly fast service provided by the sales person and sales assistant manager. Both were attentive and helpful in making this experience special! More

by Michelle123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Mason and Austin Vaden
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May 14, 2026 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 29, 2026

Everyone was very nice & helpful! First time here. Service took less time than expected. Will use again. More

by hdrod38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2026 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 25, 2026

Always friendly and helpful, great service that addresses all my needs. I have continued to use them since 2012 and have always been treated great More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Elliott
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Apr 27, 2026 -

Gene Messer Toyota responded

Hello Larry, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 23, 2026

They’re very professional and providing excellent services! Thank you for doing the good work! More

by Ching
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
Report | Print
Apr 26, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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