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Gene Messer Toyota
Lubbock, TX
1,037 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,037 reviews
January 19, 2026
Brian Womack has been extremely helpful to me over the past several years I have worked with him. He has gone out of his way to help me with specific problems, and to explain aspects of car functionality past several years I have worked with him. He has gone out of his way to help me with specific problems, and to explain aspects of car functionality. I value the willingness to do this greatly. More
by d124c41
Employees Worked With
January 12, 2026
I had a great experience working with Tyler Jenkins. He was professional, knowledgeable, and truly made the entire experience exceptional. I flew in from Seattle, WA to purchase a brand-new vehicle for He was professional, knowledgeable, and truly made the entire experience exceptional. I flew in from Seattle, WA to purchase a brand-new vehicle for my mom, and Tyler worked diligently, even from afar, to ensure everything went smoothly. He was an absolute blessing throughout the process and made what could have been stressful feel effortless. My mom drove off in her new Toyota RAV4 and absolutely loves it, and that is largely thanks to Tyler’s outstanding service. More
by ignacioascencio
Employees Worked With
Tyler Jenkins
January 08, 2026
Every time i take my vehicle to get maintenance service done, I do not stress because I know that I am going to be taken care of! As well, everyone is so kind and courteous! done, I do not stress because I know that I am going to be taken care of! As well, everyone is so kind and courteous! More
by Cat
Employees Worked With
Kolby Chance
January 08, 2026
Gene Messer makes the buying and maintenance of your vehicle a breeze... I have bought my last three vehicles from Gene Messer Toyota, here in Lubbock, and everyone from the sales staff, to the service vehicle a breeze... I have bought my last three vehicles from Gene Messer Toyota, here in Lubbock, and everyone from the sales staff, to the service department, to the financial staff are a pleasure to work with... More
by Jon Hendrickson
Employees Worked With
January 03, 2026
Without an appointment, I stopped by to ask a question about routine maintenance. I was greeted patiently and had my questions answered and … they were able take care of a a recall … all without an appo about routine maintenance. I was greeted patiently and had my questions answered and … they were able take care of a a recall … all without an appointment. This was such a big deal because I live 2 hours away. I’m not in Lubbock regularly. They made it work on my schedule. Thanks! More
by Randy
Employees Worked With
David Kirkham
January 03, 2026
I feel like the people I dealt with were not honest with me. Refused to deliver vehicle, even after I offered to pay for it. Didn’t want to complete the recommended repairs/service even after I offered to me. Refused to deliver vehicle, even after I offered to pay for it. Didn’t want to complete the recommended repairs/service even after I offered to pay for it. They had an unbelievable explanation for denying every request I made. They even told me they don’t really detail/wash high mileage vehicles to sell. So yeah…. I bought a car with the previous owner’s trash in it. Not a great experience, I recommend avoiding this dealership. More
by Medonas
Employees Worked With
Salesman
January 01, 2026
I have been going to this gene messer since 2003. They have always provided great service advisors and great service. I have also purchased all of our vehicles from there since 2003. They have always provided great service advisors and great service. I have also purchased all of our vehicles from there since 2003. More
by melntony15
Employees Worked With
Bryan Womack
December 30, 2025
I had a 60 point inspection and new battery but I still had low tire pressure indicator. He said after I drive it it would go off but it didn’t. Not happy I spent that much money and still had low tire pre had low tire pressure indicator. He said after I drive it it would go off but it didn’t. Not happy I spent that much money and still had low tire pressure indicator. Makes me wonder if they really checked it More
by cyn6959
Employees Worked With
Brian Womack
