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Gene Messer Toyota

Lubbock, TX

4.7
866 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 866 reviews

July 06, 2025

Nice and friendly staff. Very helpful and quick service. Adam and bryan made sure I was well accommodated More

by Milticket24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam and bryan, Brady Keys
July 03, 2025

Friendly and knowledgeable staff, and smooth process through financing. Service department at gene messer toyota is also one of the best in town. More

by Eli R.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Reyna, Brady Keys
Jul 04, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2025

Just bought a new Sequoia with the help of Nievas Garcia. Excellent and friendly service. More

by Mark Hegi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nievas Garcia
Jul 06, 2025 -

Gene Messer Toyota responded

Hi Mark, we're happy to hear you had such a positive experience with Nievas! Feel free to reach out to us if you need anything. Have a wonderful day.

July 02, 2025

Stetson was absolutely AMAZING! So very polite and truly listened to exactly what I wanted. Nothing short of impeccable service! More

by Madewellsharae75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stetson and Cade Riney, Brady Keys
Jul 03, 2025 -

Gene Messer Toyota responded

Hi, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!

July 02, 2025

We bought a new RAV4 at Gene Messer Toyota and had a great experience. The salesperson was friendly, professional, and not pushy which was much appreciated. I recommend you consider this dealership if More

by John W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stetson Wims
Jul 03, 2025 -

Gene Messer Toyota responded

Hi John, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2025

Was the worst ! I waited 3 hrs for a oil change Not cool at all More

by Crystalmosqueda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
Jul 02, 2025 -

Gene Messer Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Brady Keys General Manager bkeys@genemesser.com

July 01, 2025

My wife and I came into Gene Messer Toyota needing to purchase a new truck with some special circumstances. My pickup had been totaled from a recent hail storm. Devin Pineda, our sales representative, an More

by kncrow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin and Devin, Brady Keys
Jul 02, 2025 -

Gene Messer Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2025

No problems presented for appointment were addressed other than changing settings on dash. Heads up display didn't even display when leaving the appointment. LTA showing on but ineffective and inoperabl More

by jjmcglasson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service specialists
Jul 03, 2025 -

Gene Messer Toyota responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Dave Randall Service Director 806-748-4801 drandall@genemesser.com

June 30, 2025

Customer service rep was very knowledgeable of what needed to be done kept me informed More

by annie.pena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Jul 02, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota.We hope you have a great day!

June 28, 2025

I have been a client of this dealership for decades with multiple Toyota vehicles. They are knowledgeable, trustworthy, and reliable. More

by R.C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Jun 30, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Thank you again, and have a fantastic day!

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