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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
642 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 642 reviews

December 04, 2024

Friendly, professional, thorough. Service is excellent. Having used them for several years, they are trustworthy, More

by DTREAT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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December 02, 2024

Awesome Sale staff and the Service department is the best in town. The dealershipis extremely clean. More

by ledinskipegbo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel
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December 01, 2024

Always prompt and accurate, polite and service oriented. The staff is friendly and they do accurate work. More

by nataliephillips1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Andy and Edwin?
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Dec 02, 2024 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2024

The salesman Gustavo Santos was an excellent and professional sales person. He was very kind and compassionate. It was a pleasure working with him More

by Wms1945@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo Santos
Report | Print
Dec 02, 2024 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 01, 2024

Esta ha sido mi primera experiencia en este pais con este tipo de servicios y realmente quede muy satisfecha. Me encanto el trato que recibi por parte del representante Tyler, siento que me tuvo mucha pacien More

by orialis.falcon
Recommend Dealer
Yes
Employees Worked With
Tyler Jenkins sales professional y el financista no me se su nombre pero no lo veo en las i
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Dec 02, 2024 -

Gene Messer Toyota responded

Hola, nos esforzamos por lograr una satisfacción del 100% y es fantástico ver que haya tenido una experiencia tan positiva en Gene Messer Toyota. No dude en comunicarse si hay algo adicional que podamos hacer por usted.

November 30, 2024

Very professional and courteous. I was updated on the progress of my vehicle and they over delivered. More

by AAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 02, 2024 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

I have truly appreciated the assistance I have received from Jose, salesman, and Matt, service. I’m not sure they will ever know what their help and honesty has meant. More

by Kappaleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service and Jose V is sales, Joe Enriquez
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Dec 02, 2024 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

My service representative, Jesse, gave great customer service! Explained what needed to get done and offered suggestions. Thank you’ More

by julie.medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 25, 2024 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Jesse! Please don't hesitate to reach out to us if there's anything more we can do!

November 22, 2024

Set an appointment day before it was never turned in. Then I waited over two hours for an oil change and tire rotation. More

by Lrobertson
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Nov 27, 2024 -

Gene Messer Toyota responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, we would appreciate it if you would reach out to our service/sales management, so that I can learn more about what took place in this situation. Dave Randall Service Director drandall@genemesser.com

November 20, 2024

They were very helpful. Also it was a quick paper work process. I will recommend to someone else More

by Nunez.nora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Report | Print
Nov 21, 2024 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

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