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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

February 05, 2024

Shane did a great job making sure my vehicle was taken care of and ensured I had what I needed to get where I needed to! The manager checked in with me as I left. Overall very pleased with the service dep More

by ctrocks57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane, Mike?
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Feb 09, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to share your positive experience with Shane and the service department. We're glad to hear that Shane ensured your vehicle was taken care of and provided the necessary support for your needs. We appreciate your business and safe travels!

February 04, 2024

Billie in the service department was very knowledgeable and provided outstanding customer service. She provided regular and concise communication throughout. More

by GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie
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Feb 06, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 04, 2024

very effective and nice people! great experience and would definitely recommend to friends and family! More

by madison limauro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Feb 07, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 03, 2024

Awesome place took really good care of my needs. We'll be back thanks again More

by Gilbert Valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom madewell did an awesome job with all my needs. Don't know the service technician that did the work but also did an awesome job
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Feb 07, 2024 -

Gene Messer Ford of Lubbock responded

We're thrilled to hear that you had an awesome experience at our dealership and that we took good care of your needs. Your satisfaction is important, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to welcoming you back in the future!

February 02, 2024

Everything was great. Barbara handled everything and made sure all requested repairs were completed during this service. More

by Rjpruitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara ore
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Feb 04, 2024 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Barbara provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 02, 2024

Very very satisfied with our service. Very fast an easy to work with. Thank you More

by Chevykid93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayvon Floyd
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Feb 04, 2024 -

Gene Messer Ford of Lubbock responded

You're very welcome! We're thrilled to hear that you're very satisfied with the service and found it fast and easy to work with us. Safe and happy driving!

January 31, 2024

Service writer was very friendly and knowledgeable . Service wait time was what I was told it would be More

by Bud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Culp
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Feb 01, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 31, 2024

Simply made us the best deal! Thanks Rusty Lackey! Our 3rd car we’ve bought here! More

by Kountrykorral1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rusty Lackey
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Feb 01, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 30, 2024

Excellent service, friendly representatives, easy to setup appointments, work done in a timely manner. Thanks More

by josephjoe226@gmail.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Feb 01, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 30, 2024

Morgan was the best in helping me with my car purchase. I would recommend Gene Messer to everyone. More

by ksparker60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Report | Print
Feb 01, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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