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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

February 15, 2024

Parts hard to get but service adviser did great job, it took 13 working days More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden Campbell
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Feb 17, 2024 -

Gene Messer Ford of Lubbock responded

We appreciate your understanding regarding the challenges in obtaining the necessary parts. It's great to hear that your service adviser did a great job, even in the face of these difficulties. Thank you for choosing us, and we look forward to providing excellent service for your future visits!

February 14, 2024

Service was quick and easy! After showing my FordPass coupon, GM graciously accepted it and helped us lower our fees. This made my day because I have been to 3 establishments th More

by CGEmbley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name but I really want to thank this person.
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Feb 16, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that your service experience with us was quick and easy! We appreciate your kind words about our team's willingness to assist and accept your FordPass coupon, resulting in a reduction of fees. It's wonderful that we could provide a positive solution for you, especially after your previous challenges at other establishments. Thank you for choosing us, and we're here for you whenever you need us.

February 11, 2024

Great experience. Took great care of me. Pleasure doing business with them. Good communication. Nice folks. More

by punkin155
Recommend Dealer
Yes
Employees Worked With
Dpn
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Feb 13, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 09, 2024

Very kind and knowledgeable. They were very fast and kept me in the loop. And made sure that I understood the next step of the process. More

by adriangalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy with the beard
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Feb 13, 2024 -

Gene Messer Ford of Lubbock responded

We're pleased to hear that the team was very kind and knowledgeable, providing fast service while keeping you informed and ensuring you understood the next steps of the process. We appreciate your business and look forward to serving you again in the future!

February 09, 2024

I loved how they are there to help you not to just sell a car. They made sure we were happy with purchase More

by Emmarlara1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Aycock
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Feb 10, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your positive feedback! We're delighted to hear that our team prioritized helping you rather than just selling a car and that they ensured you were happy with your purchase. Customer satisfaction is our goal, and we appreciate your recognition. We appreciate your business and look forward to serving you again.

February 08, 2024

I was surprised to receive my car back after being advised it might take two or three days! They took great care of my vehicle and did an excellent job! Thank you! More

by Jerisfree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Feb 10, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 08, 2024

They were very friendly and accommodated my needs. They respected my time frame for my life’s schedule. More

by Jerisfree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy & Bill
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Feb 10, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a friendly and accommodating experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 08, 2024

I am very pleased with service department at Gene Messer Ford. Tom Madewell is a great service advisor! More

by Scott Clayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Madewell
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Feb 10, 2024 -

Gene Messer Ford of Lubbock responded

We're thrilled to hear that you are pleased with the service department at Gene Messer Ford Lubbock and that Tom provided you with great service as an advisor. We appreciate your business and look forward to serving you in the future. Safe travels!

February 08, 2024

Tom did a great job during my first time visit in the gene messer service. He explained to me well what will be the things that will be done for my truck and he arrange the free shuttle service going and More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 10, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that Tom provided you with excellent customer service during your first visit to the Gene Messer Ford Lubbock service department. It's great that he explained the service details and arranged the shuttle service for you. We appreciate your positive review and look forward to serving you again in the future. Safe travels!

February 06, 2024

Always looking for ways to improve! When I make an appointment for an oil change, I appreciate my time being honored and getting it done in a timely manner. More

by jcage826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Feb 09, 2024 -

Gene Messer Ford of Lubbock responded

It's great to hear that you appreciate your time being honored and receiving a timely oil change service. Your feedback is valuable!

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