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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

February 28, 2024

Fantastic deal on a great truck. I’m beyond pleased. Morgan made the entire process painless. More

by cary3982
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Rhew
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Mar 02, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 27, 2024

There are some unprofessional people that work here. I have had issues with salespeople and with the service department. More

by tt96albritton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aryan Guzman
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Mar 27, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I apologize that your experience has been unpleasant with sales and service. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Dan DeLeon General Manager ddeleon@genemesser.com

February 23, 2024

Fast, friendly efficient service. The oil change was done in less than an hour. Great customer service More

by Blssn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Feb 25, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your positive feedback! We're thrilled to hear that you experienced fast, friendly, and efficient service during your oil change. Providing great customer service and ensuring a quick turnaround are top priorities for us. We appreciate your business and look forward to serving you again in the future. Safe travels!

February 22, 2024

Excellent, above board service. We felt important and cared about. We will definitely look forward to future dealings with Gene Messer Ford. Everyone is so kind and welcoming. Willi More

by debra_hardman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Martinez and Adrian (finance man)
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Feb 26, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We're thrilled to hear that you had an excellent and above-board service experience at Gene Messer Ford. It's wonderful that you felt important and cared for throughout the process. William, Adrian, and the entire team appreciate your positive feedback. We look forward to future dealings with you. Safe travels, and thank you for choosing Gene Messer Ford!

February 22, 2024

I spoke with the salesman Ashley Ramirez the day before I purchased my truck. Made the deal over the phone. After my 3 hour drive from Blackwell the next morning the Vehicle was waiting for me to test drive. More

by Wick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez
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Feb 26, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your positive experience with Ashley at Gene Messer Ford Lubbock! It's wonderful to hear that the process of purchasing your truck was smooth and easy. The fact that Ashley had the vehicle ready for your test drive upon your arrival is a great example of excellent customer service. Your recommendation is appreciated. Congratulations on your new truck, and we wish you many enjoyable miles ahead!

February 21, 2024

Service department was efficient and had our vehicle ready before the estimated time. The service manager was personable and pleasant to work with. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Feb 24, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that your experience with our service department was efficient, and that your vehicle was ready before the estimated time. It's great to know that the service manager was personable and pleasant to work with. We appreciate your business and safe travels in your well-serviced vehicle!

February 17, 2024

Always receive the best treatment here. Good work for a fair price. Had oil change done and tires rotated in almost no time at all. More

by bfenocchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macyn Campbell, Tom Madewell
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Feb 23, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 16, 2024

This dealership has an excellent service department. They changed my oil and filter and checked the tire pressure and brake shoes. More

by riverman00us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
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Feb 23, 2024 -

Gene Messer Ford of Lubbock responded

We're glad to hear that you had an excellent experience with the service department, including an oil and filter change, tire pressure check, and brake shoe inspection. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels!

February 16, 2024

Amazing customer service! !!! Very courteous and friendly from the beginning to the end. Will definitely do business with them in the future. More

by westtxtam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara and Daniel
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Feb 23, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 15, 2024

my customer service was over the top amazing and barbara was so sweet and kind to me ! i will highly recommend this place to my friends! More

by haileynewby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
barbara
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Feb 17, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that you had an over-the-top amazing customer service experience and that Barbara was sweet and kind. Thank you for your recommendation! We appreciate your kind words and look forward to serving you and your friends in the future!

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