Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
Contact Dealership
View Awards

6000 19th St.

Lubbock, TX

79407

Directions

By Type

Showing 1,273 reviews

April 09, 2024

The employees are kind and professional! I have always been impressed with the clear and timely communication about my car. The ability to have an Uber take me to and from the dealership if More

by sarroach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Apr 12, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 09, 2024

Barbara in service was a fantastic help. She went above and beyond for me. She is very professional and communicates very well More

by laddwinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Report | Print
Apr 11, 2024 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Barbara provided fantastic assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 09, 2024

Very efficient process of receiving new customers; courteous staff and friendly service; very satisfying experience! More

by Severo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, mainly, he was my team supervisor
Report | Print
Apr 11, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 07, 2024

Shane was very helpful while my truck was in for work. He kept me updated, and went above to make sure I was happy. More

by Aescobar17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Report | Print
Apr 10, 2024 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Shane provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 05, 2024

They have been excellent to work with for a new vehicle and with maintenance as well. More

by ev_larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
Report | Print
Apr 09, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 04, 2024

I’ve been very pleased with regular mailouts, emails, and car maintenance I’ve received. More

by mlawson1357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Dale Made
Report | Print
Apr 06, 2024 -

Gene Messer Ford of Lubbock responded

That's great to hear! We're glad that you've been pleased with the regular mailouts, emails, and car maintenance services you've received from us. We're here to help and ensure your continued satisfaction with our services!

April 03, 2024

this was the smoothest and quickest car buying experience I have ever experienced. My salesman, Morgan truly cared about getting me a car that was right for me and at a price I could afford. More

by Eddyflo33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan
Report | Print
Apr 09, 2024 -

Gene Messer Ford of Lubbock responded

That's wonderful to hear about your smooth and quick car-buying experience with Morgan! We're thrilled that Morgan was able to find you a car that was just right for you and within your budget. We're here to help and ensure your satisfaction with your new car!

April 02, 2024

All good except I never received the statement of work performed. I was told it would be emailed. More

by joe.doherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kadyn
Report | Print
Apr 12, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 30, 2024

Barbara is always very thorough with all repairs required for my vehicles. She ensures that my service is completed quickly and efficiently! More

by amildbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Report | Print
Apr 04, 2024 -

Gene Messer Ford of Lubbock responded

That's great to hear! Barbara is dedicated to providing thorough and efficient service for your vehicles, ensuring that all repairs are completed to your satisfaction. We're here to help and appreciate your feedback!

March 29, 2024

Shane was my service advisor and he got my issues handled very efficiently and very quickly. I would recommend him very highly. I will try and use him in the future. More

by joelevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal and Mark Rebel
Report | Print
Apr 04, 2024 -

Gene Messer Ford of Lubbock responded

That's wonderful to hear about your positive experience with Shane as your service advisor! We're glad that he efficiently handled your issues and that you would highly recommend him. We look forward to assisting you in the future and ensuring your continued satisfaction with our services.

1
...
92
93
94
...
128