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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

August 15, 2024

Never ever will I use Gene Messer Ford again. Horrible experience with a Brand New Car More

by debbiegillespie157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everyone
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Aug 15, 2024 -

debbiegillespie157 responded

I bought a Brand New Car 1st month I had issues with it. Had another issues with my Brand New Ford. Which set on your property for several months waiting for parts and to be fixed. I go to pick up my New Ford. It is dirty and disgusting. Took immediately to get wash. I return back to Service department due to scartches and damage to the outside of my Brand New car. While doing a complete inspection of my car. The front passenger side bumper has a big dent in it. My car has been sitting on your property for several months. This is uncalled for. Why was my Brand new car not inspected and cleaned up before being return back to me. How did it get damaged in your possession? I have pictures to show all damage that was done to it. Do not recommend the car dealer to anyone.

August 13, 2024

I have bought cars, in the past & used this dealership for service work. They are always very professional. Their prices are very competitive. More

by Lewdrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Montelong
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Aug 17, 2024 -

Gene Messer Ford of Lubbock responded

Hi Lewdrill, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

August 12, 2024

Everyone was very nice at this dealership. The only problem I have had is not getting to talk to the service manager when requested. I called several times and received a full voicemail messag More

by crys9752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Aug 14, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave a review. I apologize that this has happened. We will use this as a coaching moment to get better from and learn to better communicate. If you still need assistance feel free to email me at bbarton@genemesser.com Buck Barton, General Manager

August 09, 2024

Very kind service in the service department! I wasn't sure where to park my car when I arrived, but that was no problem. Mike went to my car parked in front of the dealership, and drove it to th More

by Lorri V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Purser and another, but I don't remember his name.
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Aug 11, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

August 09, 2024

Good experience and customer service was very helpful, will tell all my friends about my visit. More

by Oz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Aug 11, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 09, 2024

They were awesome and the customer service was grade A. I will refer anyone there for sevice. More

by heaven.zamora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All Employees
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Aug 11, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2024

I just left had my car detailed. My car was was dirty when I picked it up. The mat y’all put down didn’t help. More

by eeg01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Aug 12, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Michael Pugh our service manager will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@genemesser.com

August 08, 2024

There are probably 10 people. sitting in the service garage all playing solitaire or on their phones, I scheduled an appointment for 9:30am to have the oil changed, tires rotated a More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unk
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Aug 12, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Michael Pugh, our service manager will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Buck Barton General Manager bbarton@genemesser.com

August 08, 2024

Tom took great care of me and kept me notified the entire time from start to finish More

by Ericm41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Madewell
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Aug 10, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2024

Only dealership I will go to! Glenn is a wonderful advisor, knowledgeable and works hard for customers. More

by PattiE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Aug 10, 2024 -

Gene Messer Ford of Lubbock responded

Pattie, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

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