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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

August 27, 2024

Always fast and proffessional when it comes to repairs and service. Our company always uses them for all our needs. More

by michaele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
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Aug 29, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

Excellent valet service! Good communication about what to expect and great follow through! I will definitely use again. More

by cabellar
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara and valet (?)
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Aug 31, 2024 -

Gene Messer Ford of Lubbock responded

Hi Cabellar, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 26, 2024

They are to the point never had a bad experience with the service department or the sales dept More

by Jason brito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen in service as well as Mike purser and Mrs Barbara
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Aug 31, 2024 -

Gene Messer Ford of Lubbock responded

Hello Jason, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2024

Services was great! Got my vehicle in and out quickly and all concerns answered. Cadyn went about and beyond! More

by Artrdz1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn C.
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Aug 31, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Thanks great service from the staff the Saturday evening and cost great !! Gracias por el personal de la tarde muy buen servicio y el costo More

by Juan Acosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
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Aug 31, 2024 -

Gene Messer Ford of Lubbock responded

Hola Juan, ¡muchas gracias por tu reseña positiva! No dudes en ponerte en contacto con nosotros si necesitas algo. Que tengas un día maravilloso.

August 24, 2024

I highly recommend this dealership. I had great experience buying my Ford Maverick. Andy Garcia put me with salesman Juan Lopez and they both helped me understand the process and when m More

by Sandiegarcia46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Garcia and Juan Lopez
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Aug 31, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

August 24, 2024

Great at keeping you updated. Very accommodating, whether dropping your vehicle off or waiting on site. More

by da.penner7
Workmanship
Recommend Dealer
Yes
Employees Worked With
Aryan
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Aug 31, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Tom was great to work with! Appreciate the prompt service and friendly, courteous atmosphere - thanks! More

by dbgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Aug 25, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tom here at Gene Messer Ford Lubbock! Thank you, and have a fantastic day!

August 23, 2024

This dealership has no regard por personal time or customer service! Explained that I had returned the rental car I had paid for and that the vehicle was making the same noice it was before the repair More

by eversuccessfull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara
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Aug 31, 2024 -

Gene Messer Ford of Lubbock responded

eversuccessfull, Thank you for taking the time to let me know about your most recent service experience as that should not have happened. I am the new GM here and I'm working on improving our reputation with service customers, and examples like these help me correct it so we can learn from it and prevent them from happening in the future. Michale Pugh our service manager, will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Buck Barton General Manager bbarton@genemesser.com

August 23, 2024

Took money from my glove compartment Said they rotated my tire but did not. Hade them change it and said it will take 30min and took almost 2 hrs More

by rigo cantu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Aug 24, 2024 -

Gene Messer Ford of Lubbock responded

rigo cantu, Thank you for informing me about your recent experience. Please know that we are looking into your concerns, Michael Pugh our service manager will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Buck Barton General Manager bbarton@GeneMesser.com

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