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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,153 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,153 reviews

October 21, 2025

Gene Messer did a good job repairing my vehicle. I appreciate their attentiveness and workmanship. More

by Kmills05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
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Oct 23, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2025

Well orgsnized, friendly, affordable, customer wait area very accomodating, good communicating via texts .and email. More

by innatewellth
Service Time
Recommend Dealer
Yes
Employees Worked With
Noah service rep, Thomas phone manager
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Oct 23, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thank you again, and have a fantastic day!

October 20, 2025

They were informative and communicated well about issues found with the vehicle. Hopefully they will be able to fix the issues on Tuesdat as stated. More

by lwint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Started with B he was nice
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Oct 23, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 20, 2025

As a fleet manager I work with lots of different shops and deal with a lot of different service personnel. Barbara Orr is hands down one of the best I have ever dealt with! She kept me informed every step More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Oct 23, 2025 -

Gene Messer Ford of Lubbock responded

Hi Mike, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2025

Micheal in the service department was amazing. Fantastic customer service. Definitely recommend them for all of your vehicle needs. More

by ahouse506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Oct 20, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

October 16, 2025

If you need vehicle service of any kind, go see Barbra in the service department. She is the best service advisor I have dealt with in years! More

by Jermihi4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
Report | Print
Oct 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Barbra to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2025

Had a great experience my service advisor was super friendly and helpful letting me know when my car would be finished and keeping me updated on the progress of my vehicle which was done in a good time More

by Matthew terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
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Oct 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 16, 2025

Barbara has been exceptional with getting everything done in a timely manner. Always communicating with what needs to happen. More

by irmazw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Oct 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 15, 2025

Very friendly staff, efficient service and knowledgeable technicians! I was kept formed of the status of my vehicle and recommended services every step of the way. More

by Peggy V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann
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Oct 17, 2025 -

Gene Messer Ford of Lubbock responded

Hi Peggy, thank you for your glowing review! Our team takes pride in providing friendly and efficient service. We appreciate your business and hope to see you again soon!

October 14, 2025

It is clear customer service is a top priority, especially when dealing with Barbara. She goes above and beyond and is very efficient! More

by jodicunningham12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Oct 16, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Barbara! Feel free to reach out to us if you need anything. Have a wonderful day.

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