Gene Messer Ford of Lubbock

Great customer service Would recommend Michael in Pre-Owned Sales! Hes quick and always answers his phone! michael never missed a beat during the transaction. Thank you agai Would recommend Michael in Pre-Owned Sales! Hes quick and always answers his phone! michael never missed a beat during the transaction. Thank you again and I love my new Corvette. More

I had my car towed to the body shop and when I went to check on it, I noticed that there was a cat living in it. I notified the shop employees and they reassured me that they would seal up the windows so check on it, I noticed that there was a cat living in it. I notified the shop employees and they reassured me that they would seal up the windows so it wouldn't happen again. My car turned out to be totalled, so when I returned to remove my personal belongings I opened the trunk and pieces of the car were laying on top of my personal belongings, I had some new clothes and important paperwork that were ruined. I called to talk to the GM and I was told that I had to speak to the body shop manager first, I again asked to talk to the GM and I was told that he would call me back. He never returned my call, but the body shop Manager called me and asked me "So what do you want me to do about it " I would not recommend this place. More

Horrible Customer Service My truck has been in their shop for 35 days so far and no one will return my request for an update or completion date. My truck has been in their shop for 35 days so far and no one will return my request for an update or completion date. More

Horrible Very disappointed. My truck was in service for nine days, before they looked at it. I had to go to the dealership to get an update on the status of Very disappointed. My truck was in service for nine days, before they looked at it. I had to go to the dealership to get an update on the status of the truck as they would not return my phone calls. My truck has the Ford death wobble, which was not fixed and is currently back at the dealership for another attempt at fixing the problem. This is actually the third time now that my truck has been in the shop over the last few months. It is difficult to watch advertising about how Gene Messer does business the right way and how tough Ford trucks are, while I am having to find a ride. Hopefully this time they will be able to put Humpty Dumpty back together again. More

Fast Works Oil change and tire rotation with brake check The Saturday before Christmas seemed like a good time for an Oil change and brake check.. Good advice on remaining life of brake pads. I have more kno The Saturday before Christmas seemed like a good time for an Oil change and brake check.. Good advice on remaining life of brake pads. I have more knowledge and a few choices after the Holidays and Football games. Good visit with all the staff in service and the shuttle driver More

Kept my car 5 days to fix cruise control Brought my car in on a Monday to have the cruise control fixed for the second time (first time was by a Ford dealership in Utica, NY). I was told a t Brought my car in on a Monday to have the cruise control fixed for the second time (first time was by a Ford dealership in Utica, NY). I was told a technician couldn't look at the car for 2 to 4 days and that I had to leave the car there. I spoke to the service manager and he said he would have a technician look at it the next day. He lied! On Thursday I got a call saying that the a technician had finally diagnosed that the cruise control needed replacing again (Surprise), and they would get to it on Friday. I was without my car for 5 days. They would not allow me to make an appointment I had to leave the car there. Totally unacceptable. More

Good Job Now the waiting time is less unlike before... Highly satisfied with the service.. and giving more discount. They are always doing mulptipoint inspe Now the waiting time is less unlike before... Highly satisfied with the service.. and giving more discount. They are always doing mulptipoint inspection to vehicle. ..Job well done More

New tires Great place to get set of new tires for your truck. They have great prices and great service. My truck was finished when they told me it would be. Great place to get set of new tires for your truck. They have great prices and great service. My truck was finished when they told me it would be. That is hard to find anymore. More

Thomas Gonzalez Sr. Thank you! We are a Ford Family for as long as I can remember. Thomas has been my agent for the past 12+ years and through all of my purchase, I have to say tha We are a Ford Family for as long as I can remember. Thomas has been my agent for the past 12+ years and through all of my purchase, I have to say thank you for all your help from my first purchase to our most recent and as long as Thomas is at Gene Messer Ford, we will continue to go back to him. Congrats on your 20+ years of dedicated service.! We are enjoying our new 2018 escape and a great change from a large suv to a more compact suv, perfect size! Love it! More