Gene Messer Ford of Lubbock

Collision center management has an issue with honesty and truthfulness. Just hope they don't mess your car up, cause they will do everything they can to avoid taking responsibility for it being thier techni truthfulness. Just hope they don't mess your car up, cause they will do everything they can to avoid taking responsibility for it being thier technicians fault. More

I bought a pickup there and ninety days later the motor locked up they said it would be 10 grand for a new motor lol however warranty would only cover 6 grand. Bottom line is they had already got there mon locked up they said it would be 10 grand for a new motor lol however warranty would only cover 6 grand. Bottom line is they had already got there money from the finance company so they didnt care if i fixed it or defaulted on my credit. Lesson learned i will NEVER deal with them again because they chose money over customer care. More

Dealership and it’s personnel make it a pleasant experience each time vehicles are serviced. experience each time vehicles are serviced. More

Really nice and down to earth people really helpful. Went out of there way to help me.didnt buy the vehicle I wanted.it had sold.but would highly recommend this dealer.and when I decide to buy.ill look to th out of there way to help me.didnt buy the vehicle I wanted.it had sold.but would highly recommend this dealer.and when I decide to buy.ill look to them first. More

Got us in and got both our cars done. We had an oil change and tire rotation and had a battery replaced. Great job guys! change and tire rotation and had a battery replaced. Great job guys! More

Bought my truck with Dylan Hitchcock after being played around at frontier dodge I wanted a ram and ended up with a 2021 F150 because of the excellent customer service from Dylan. around at frontier dodge I wanted a ram and ended up with a 2021 F150 because of the excellent customer service from Dylan. More

This dealership has terrible service policies. If you make an appointment for an evaluation of av problem they will ask you to leave the car for a week before they will even look at it. I don’t understan make an appointment for an evaluation of av problem they will ask you to leave the car for a week before they will even look at it. I don’t understand the purpose of the appointment if they aren’t even going to look at it for a week and you need to leave the vehicle to maintain your place in line. This is truly unbelievable and whoever created the policy should go! More

Bought a used 2017 ford fusion they claim they service it tried using a/c blowing hot air plus rear tires have cracks in them it tried using a/c blowing hot air plus rear tires have cracks in them More

Horrible... brought my car in there January 30 2021. Got it out March 19 5:30pm. I kept getting text from them stating that it would be ready each Friday.. no one called I had to follow up. Had to call my it out March 19 5:30pm. I kept getting text from them stating that it would be ready each Friday.. no one called I had to follow up. Had to call my insurance company to get my car from the Ford body shop. I have a Toyota Camry. Went I picked it up the bumper was a different on than what I had ... no one told me. ... very bad customer service from GM The bill was over $6000. Car a/c did not work had a/c repaired somewhere else cost $1200. What a horrible experience. I don’t wish this on anyone. You can bet I am in touch with my insurance company to get them off my insurance preferred list. More

Gene Messer Ford of Lubbock TX. does not have any concerns about follow up customer service. I called to get a price check on a service and service rep. said they would have to call me back with the concerns about follow up customer service. I called to get a price check on a service and service rep. said they would have to call me back with the info., nobody could help me at that time. Two days later and no call from the dealer, so I cancelled a scheduled oil change I had for Jan. 5th. I had forgot that this was the main reason I quit doing business with them. The same kind of issues happen many months ago with their service department More