Gene Messer Ford of Lubbock

Glen Norris was great, did a fine job and his hospitality while waiting was good. He even bought my breakfast. while waiting was good. He even bought my breakfast. More

Chris Rogers made this interaction positive. His professionalism was very much appreciated. If you need service, ask for Chris. Thanks Chris! His professionalism was very much appreciated. If you need service, ask for Chris. Thanks Chris! More

Horrible customer service. Had my vehicle for 7 days. Absolutely no communication. Service advisor extremely rude and unprofessional. Will not ever take my vehicle there again Had my vehicle for 7 days. Absolutely no communication. Service advisor extremely rude and unprofessional. Will not ever take my vehicle there again and DO NOT recommend anyone else taking theirs there unless you like to be treated terrible. More

Took my wife’s 2021 ford expedition in for two recall and AC not working and i asked for a rental car only yo be denied. Told me they first have to do diagnosis before the can approve a rental, which will ta AC not working and i asked for a rental car only yo be denied. Told me they first have to do diagnosis before the can approve a rental, which will take up to three days. I have been buying ford vehicles there all my life for personal and my business only to be treated this way. I hope they do a good job with repairs so i can drive it straight to the GMC dealer to trade it in. I will never again own a fiord vehicle. More

They are going to charge me almost $600 and I'm getting my vehicle back still not working and with check engine lights on. They were not on when I dropped it off. I only took it in for recall on air-condit my vehicle back still not working and with check engine lights on. They were not on when I dropped it off. I only took it in for recall on air-conditioning. More

Terrible customer service and didn’t enjoy being cussed by a manager not a good place to trade low balled on trade in by a manager not a good place to trade low balled on trade in More

Unprofessional, disrespectful, and plain degrading, of my 20-year-old daughter a student at Texas Tech. Her truck has been in the shop for a total of 4 weeks. She brought it in due to her AC not working 20-year-old daughter a student at Texas Tech. Her truck has been in the shop for a total of 4 weeks. She brought it in due to her AC not working properly. Paul Richards, her service advisor has been disrespectful and uncommunicative as the rest of the staff for 4 weeks. She hang been hung up on and laughed at. It has taken me to insert myself in the follow-up to get any type of response. It is a service department unwilling to deal with women or more, so they take advantage of them until a man steps in. This has all been addressed to General Manager Dan Daleon, who has refused to address the 2-page complaint sent to him. When the vehicle was finished and deliverer it smelled like smoked cigarettes and body odor. More

Sold me a lemon, left car with them on June 22, intake manifold gasket bad, valve cover gaskets bad, struts bad, shocks bad, all four tires bad, front end not aligned, engine oil and water mixing together manifold gasket bad, valve cover gaskets bad, struts bad, shocks bad, all four tires bad, front end not aligned, engine oil and water mixing together, many more problems, they have had my car for 39 days and still not fixed it, and they trying to charge me for everything, I will have to sue them now!!!!! Very dishonest dealership!!!! More

Went in to get a key less door code for my 2010 Escape purchased used from a different dealership. Lane Myers was so friendly and helpful. I would give More stars if I could !!! purchased used from a different dealership. Lane Myers was so friendly and helpful. I would give More stars if I could !!! More

Friendly, efficient and easy to deal with. Our salesman, Morgan, was always polite friendly and knowledgeable Our salesman, Morgan, was always polite friendly and knowledgeable More