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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
847 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 847 reviews

July 15, 2023

They were great. Very professional. Super nice! I will gladly bring my vehicle back to them. More

by perfectly.82.broken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn..Mike
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Jul 19, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for being our customer, we appreciate your kind words!

July 14, 2023

I called and got an appointment the next day. The service was completed while I waited. More

by meinrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Jul 19, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 12, 2023

Rating them a one just because there’s not a lower option. I’ve experienced nothing but incompetence, non-communication, and run arounds. Even the customer experience manager, who is is supposed to re More

by E Eldredge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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July 11, 2023

We have always trusted this dealership and want everyone to know they do great service work More

by chasityjones3253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 28, 2023 -

Gene Messer Ford of Lubbock responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 10, 2023

Amanda was great help me with everything I needed great service where fast to get my car going. More

by Lalo1584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Gonzales
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Aug 03, 2023 -

Gene Messer Ford of Lubbock responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock.

July 10, 2023

They got right on and they were done in an hour and a half I waited there More

by henrylopez14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jul 28, 2023 -

Gene Messer Ford of Lubbock responded

We are very happy we could provide you with a positive experience!

July 10, 2023

When I went to pick up my car after the recall everyone was so nice and fast Shane bush was very helpful and very reliable on his word More

by chassnevaspacke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane bush and amanda
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Aug 07, 2023 -

Gene Messer Ford of Lubbock responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Shane and our service staff provided a great service experience for you! Gene Messer Ford Lubbock appreciates your business and your Five Star review and it would be our pleasure to have the opportunity to assist you again.

July 09, 2023

Very helpful and attentive, they give really good service with the customer in mind 10/10 More

by Chris k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Flores
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Jul 29, 2023 -

Gene Messer Ford of Lubbock responded

We appreciate your positive review about your recent experience with us!

July 08, 2023

Originally, I went in for one oil change on 1 truck. Ended up 2 oil changes and 2 trucks. I was so impressed with the service representatives and the management. They went out of their way to make me fe More

by horsley57.mh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All emps
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Aug 07, 2023 -

Gene Messer Ford of Lubbock responded

You are very welcome! And thank you for the Five Star review and for choosing Gene Messer Ford Lubbock. We were pleased to hear that we could provide you with an excellent service experience and to know our sales staff was able to meet your expectations. We look forward to serving you again.

July 08, 2023

This is the second vehicle we have bought from here one used and a brand new one. They have had my car for over a month,I have to not only pay my monthly bill but also pay for a rental just to get around w More

by V.vazquez2161
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro,Cody and mike
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