Gene Messer Ford of Lubbock

They were super helpful in helping me find the problem going on with my car. Virginia was really nice, and was super personable. It was overall a very good experience for someone who is not experienced wi going on with my car. Virginia was really nice, and was super personable. It was overall a very good experience for someone who is not experienced with cars. More

My truck was completed sooner than the initial estimate. Amanda communicated effectively throughout the process. The report with the work that needed to be done was clear and easy to understand. Amanda communicated effectively throughout the process. The report with the work that needed to be done was clear and easy to understand. More

Glen Norris was great, did a fine job and his hospitality while waiting was good. He even bought my breakfast. while waiting was good. He even bought my breakfast. More

Gene Messer Ford is an excellent place for service. We are always treated courteously, excellent customer waiting area, and good service. Sean was our most recent service advisor. He was very knowl We are always treated courteously, excellent customer waiting area, and good service. Sean was our most recent service advisor. He was very knowledgable, courteous and helped us tremendously. The service advisors are the main reason we like Gene Messer Ford. More

They helped me very much and it was a real easy experience and I got a very good vehicle. experience and I got a very good vehicle. More

I’ve bought three vehicles from here. All in great condition and fair prices especially in today’s economy. Don has always been good to me and my family and has gotten us into 3 family ve All in great condition and fair prices especially in today’s economy. Don has always been good to me and my family and has gotten us into 3 family vehicles. Thank you! More

Chris Rogers made this interaction positive. His professionalism was very much appreciated. If you need service, ask for Chris. Thanks Chris! His professionalism was very much appreciated. If you need service, ask for Chris. Thanks Chris! More

Horrible customer service. Had my vehicle for 7 days. Absolutely no communication. Service advisor extremely rude and unprofessional. Will not ever take my vehicle there again Had my vehicle for 7 days. Absolutely no communication. Service advisor extremely rude and unprofessional. Will not ever take my vehicle there again and DO NOT recommend anyone else taking theirs there unless you like to be treated terrible. More

Took my wife’s 2021 ford expedition in for two recall and AC not working and i asked for a rental car only yo be denied. Told me they first have to do diagnosis before the can approve a rental, which will ta AC not working and i asked for a rental car only yo be denied. Told me they first have to do diagnosis before the can approve a rental, which will take up to three days. I have been buying ford vehicles there all my life for personal and my business only to be treated this way. I hope they do a good job with repairs so i can drive it straight to the GMC dealer to trade it in. I will never again own a fiord vehicle. More

They are going to charge me almost $600 and I'm getting my vehicle back still not working and with check engine lights on. They were not on when I dropped it off. I only took it in for recall on air-condit my vehicle back still not working and with check engine lights on. They were not on when I dropped it off. I only took it in for recall on air-conditioning. More