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Gene Messer Ford of Lubbock
Lubbock, TX
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 847 reviews
August 02, 2023
Glen was awesome and efficient in helping with our car checkup! We also appreciated how helpful he was in getting us transportation to another place we needed to visit while our car was being serviced! checkup! We also appreciated how helpful he was in getting us transportation to another place we needed to visit while our car was being serviced! More
by SylindaH
Employees Worked With
Glenn
July 29, 2023
I wished they would check everothey say they would on the multi point inspection. that did moot check the antifreeze level nor the brake fluid level and apparently the air filter was not checked on it becaus multi point inspection. that did moot check the antifreeze level nor the brake fluid level and apparently the air filter was not checked on it because I had to buy one that afternoon. I’m sorry but i do not trust them like I used to but y’all are the only ones that has changed the oil on my F150 or my Navigator since I bought them. More
by Redrock55!
Employees Worked With
I don’t have their name at. this mo
July 27, 2023
I really use. to love this dealership but I now really don't feel welcome. I’ve purchased many vehicles here and try to get all of my service work done there. I mad to love this dealership but I now really don't feel welcome. I’ve purchased many vehicles here and try to get all of my service work done there. I made an appointment to get an oil change and front end alignment for 7am. When I got there the service advisor said when you make an appointment, it’s actually an appointment to see the service advisor. Not for the work to get done. He said he could get to the oil change but the alignment would take all day. Doesn’t make any sense. Why make an appointment???? It would seem that if you make an appointment they would get the work done. Needless to say I didn’t get the front wheels aligned. I live in New Mexico so I’ll get it done at a dealer there. More
by Pete
Employees Worked With
Glenn
July 21, 2023
Very good hospitality, courteous, timely fashion. Everything was done. I’m a satisfied customer. Wouldn’t have went anywhere . wouldn’t have went anywhere else or did anything different Everything was done. I’m a satisfied customer. Wouldn’t have went anywhere . wouldn’t have went anywhere else or did anything different More
by Kitten4smiths@icloud.com
Employees Worked With
Not sure
