Gene Messer Ford of Lubbock

Their service department constantly misses deadlines. They will give you one date and then blow past it without calling you to let you know. Trying to reach anyone there by phone is almost impossible. Vo They will give you one date and then blow past it without calling you to let you know. Trying to reach anyone there by phone is almost impossible. Voicemails will not be returned for at least a day. They are completely unreliable and I would strongly advise against ever taking your car there More

Purchased a used certified vehicle from Ashley The Car Guy and was blown away by the service and professionalism shown by all the staff at the dealership. Guy and was blown away by the service and professionalism shown by all the staff at the dealership. More

Working with BZ was great. Would have given 5 stars, but they didn’t give me what they promised on my trade in. Would have given 5 stars, but they didn’t give me what they promised on my trade in. More

Everyone we worked with was so helpful & knowledgeable. They made the buying process super easy + enjoyable! They made the buying process super easy + enjoyable! More

I always take my fords here for service. Virginia has always been great and very helpful. Virginia has always been great and very helpful. More

Traveling through Lubbock on our way home to El Paso when my F150 broke down. Amanda was fantastic in helping us throughout the process of a major repair. She stayed in contact and helped keep us calm during my F150 broke down. Amanda was fantastic in helping us throughout the process of a major repair. She stayed in contact and helped keep us calm during a trying time. I recommend Messer for your automotive needs. More

Barbara Orr at Gene Messer was absolutely awesome. She did everything in her power to get my repair done for the lowest possible cost. I can't say the same thing for Ford Motor company customer relati She did everything in her power to get my repair done for the lowest possible cost. I can't say the same thing for Ford Motor company customer relation specialist. They wee either rude or didn't return calls or email. They were totally useless. More

Amanda was very courteous explained what the wait time was and kept me informed of how they were progressing with the service was and kept me informed of how they were progressing with the service More

I always take my truck to Gene messer ford to have my vehicle serviced. I have no problem with the service vehicle serviced. I have no problem with the service More

They were super helpful in helping me find the problem going on with my car. Virginia was really nice, and was super personable. It was overall a very good experience for someone who is not experienced wi going on with my car. Virginia was really nice, and was super personable. It was overall a very good experience for someone who is not experienced with cars. More